Healthcare Support Specialist
2 weeks ago
Position Overview
The Healthcare Support Specialist at Marshall Medical Center collaborates with healthcare providers and staff to ensure that patients receive high-quality medical services in a respectful and timely manner. This role is essential in maintaining seamless patient care to achieve the highest levels of patient satisfaction.
Key Responsibilities
The Healthcare Support Specialist will:
- Prepare patients for their appointments and assist healthcare providers as necessary.
- Manage medication refills, follow up on lab results, and coordinate referrals to specialists.
- Conduct patient callbacks and order necessary medical supplies.
- Clean and sterilize medical equipment and examination rooms.
- Be flexible to float to other clinics as required and undertake additional tasks to support the overall objectives of Marshall Medical Center.
Qualifications
Education and Certification:
- Completion of a Medical Assistant Program or relevant experience is preferred.
- Current Basic Life Support (BLS) certification is mandatory.
- For Medical Assistant 2 position: Certification from the California Certified Medical Assistant Board (CCMA) or the National American Association of Medical Assistants (AAMA) is required.
Knowledge and Skills:
- Experience with injections, EKGs, medication administration, and vital sign monitoring is essential.
- Proficiency in computer/data entry and electronic medical records (EMR) is required.
- Familiarity with medical terminology and patient/family health education is necessary.
- Strong skills in clinical documentation within Electronic Medical Records.
- Excellent verbal and written communication abilities.
- Effective organizational skills with the capacity to adjust priorities as needed.
- A friendly demeanor and a positive, team-oriented attitude are crucial.
- Comfort in verifying and processing insurance eligibility and authorization requests is expected.
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