Healthcare Support Specialist

2 weeks ago


Placerville, California, United States Marshall Medical Center Full time

Position Overview

The Healthcare Support Specialist at Marshall Medical Center collaborates with healthcare providers and staff to ensure that all patients receive efficient and compassionate medical services. This role is essential in maintaining seamless patient care, which is vital for achieving high levels of patient satisfaction.

Key Responsibilities

The Healthcare Support Specialist will:

  • Prepare patients for examinations and assist healthcare providers as necessary.
  • Manage medication refills, follow up on lab results, and coordinate referrals to specialists.
  • Conduct patient callbacks and order necessary medical supplies.
  • Ensure cleanliness and sterilization of medical equipment and examination rooms.
  • Be flexible to float to different clinics as required and undertake additional duties to support the overarching objectives of Marshall Medical Center.

Qualifications

Education and Certification:

  • Completion of a Medical Assistant Program or relevant experience is preferred.
  • A valid Basic Life Support (BLS) certification is mandatory.
  • For advancement to Medical Assistant 2: Current certification from the California Certified Medical Assistant Board (CCMA) or the National American Association of Medical Assistants (AAMA) is required.

Knowledge and Skills:

  • Experience with injections, EKGs, medication administration, and vital sign measurement is essential.
  • Proficiency in computer/data entry and electronic medical records (EMR) is required.
  • Familiarity with medical terminology and patient/family health education is necessary.
  • Ability to document clinical information accurately in the Electronic Medical Record.
  • Strong verbal and written communication skills are crucial.
  • Excellent organizational skills with the ability to adapt to changing priorities.
  • A friendly and positive demeanor, contributing to a collaborative team environment.
  • Competence in verifying and processing insurance eligibility and obtaining authorization requests.


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