IT Support Specialist for County Services

2 weeks ago

Placerville, California, United States County of El Dorado, CA Full time
Salary: $45.99 Hourly

Location: Placerville, CA

Job Type: Extra Help

Department: Health and Human Services Agency

Description

COUNTY OF EL DORADO
The County of El Dorado is dedicated to enhancing public service by fostering a diverse and collaborative work environment where employees are empowered, respected, and valued. The Board of Supervisors actively promotes El Dorado County as a competitive employer, committed to attracting and retaining qualified personnel through competitive salaries and outstanding benefits. The County also supports telework opportunities for employees, aligning with business needs and relevant policies.

HEALTH AND HUMAN SERVICES AGENCY
The El Dorado County is focused on transforming lives and improving the futures of its citizens. Their programs encompass Behavioral Health, Public Health, and Community and Social Services, with over 600 employees dedicated to enriching the lives of those in their communities.

THE OPPORTUNITY
This position represents a fully qualified journey-level classification that provides technical assistance to departmental information technology systems and services. Employees in this role perform a comprehensive range of assigned duties, work independently, and demonstrate sound judgment and initiative. They receive minimal instruction or assistance when faced with new or unusual situations and are well-versed in the operating procedures and policies of their work unit.

The selected candidate will have the opportunity to:
  • Execute a variety of technical support tasks within the assigned department; install and configure personal computer hardware and system applications; serve as the primary responder to user inquiries and issues; diagnose and resolve problems; escalate more complex technical issues to central IT staff or third-party vendors and collaborate with them for resolution.
  • Set up personal computer hardware and install system and application software, including word processing, database, spreadsheet, and graphic programs; manage user profiles and security settings.
  • Develop personal computer database applications for departmental users; assess needs, create programs, and train staff on usage; monitor databases for proper updates and operational issues.
  • Design or modify software programs for various departmental projects; gather information from staff regarding tasks requiring automation; develop scripts and code; test for functionality with end users and monitor performance; prepare technical documentation.
  • Provide operational training and guidance to users of the department's personal computer systems and specific applications.
  • Review and recommend hardware and software solutions for departmental use; identify suitable generic or specialized software to meet departmental needs.
For a comprehensive description of duties and responsibilities, please refer to the job description provided.

IDEAL CANDIDATE
The ideal candidate will possess experience in delivering exceptional customer service to non-technical end users. This role will support Behavioral Health staff with help desk assistance for their Electronic Health Record system serving community Medi-Cal beneficiaries.

Human Resources will evaluate your application to determine if you meet the minimum qualifications based on the following criteria:

Equivalent to an Associate degree with major coursework in information technology, computer science, or a related field, AND two (2) years of experience providing technical support for desktop computer hardware and software systems.

Licenses and Certifications:
  • Possession of, or ability to obtain and maintain, a valid California Driver's License by the time of appointment and a satisfactory driving record.
For more information on the minimum qualifications for the Information Technology Department Specialist position, as well as the physical, environmental, and working conditions, please refer to the relevant documentation.

ADDITIONAL INFORMATION
The County of El Dorado is seeking applicants for the position of Information Technology Department Specialist. This recruitment will establish a list for the purpose of filling current and future full-time, part-time, limited-term, and extra help vacancies for at least three (3) months. Interested candidates are encouraged to submit their applications.

COUNTY OF EL DORADO IS AN EQUAL OPPORTUNITY EMPLOYER
The County of El Dorado encourages applicants from diverse backgrounds to apply.

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