Operations Supervisor

2 weeks ago

Suffolk, Virginia, United States AAAA Self Storage Management Group LLC Full time
Job Overview

Position Title: Assistant Manager

Location: Hampton Roads, VA

Reports to: Facility Manager

Employment Status: Full Time Non-Exempt

Objective:

The Assistant Manager is responsible for promoting services to both commercial and individual clients; determining rental pricing; engaging with tenants; managing payment collections; ensuring facility upkeep; overseeing security measures; and enforcing organizational policies and protocols.

Key Responsibilities:

Accommodations may be provided to enable individuals with disabilities to fulfill essential functions.

  • Facilitate the rental of self-storage units and the sale of related products (boxes, locks, etc.) and additional company services.
  • Deliver exceptional customer service to both new and existing clients. Address all customer inquiries or issues promptly and courteously. Encourage positive online feedback.
  • Process payments for storage rentals; reconcile all payment methods daily at the end of business hours; complete daily bank deposits.
  • Conduct collection activities for overdue accounts, including phone communications, mailing notifications, and preparing auction sale documentation.
  • Compile and submit operational, financial, and marketing reports as mandated by company policy or as requested by the District Manager. Prepare monthly staffing schedules for the facility.
  • Maintain the property in a tidy and orderly condition, ensuring the exterior grounds are free of litter and debris, and cleaning storage units, access corridors, and restrooms.
  • Coordinate and oversee minor repairs needed at the facility.
  • Inform the District Manager of any significant repairs, construction issues, or large maintenance projects.
  • Supervise maintenance personnel or third-party contractors during routine maintenance or repair tasks at the facility.
  • Conduct daily inspections of the facility, promptly identifying and addressing any potential security breaches.
  • Understand basic operational and maintenance requirements for facility systems (HVAC, fire alarms, security systems, lighting, gate operations, etc.).
  • Perform minor maintenance tasks, such as changing light bulbs and controlling weeds.
  • Implement, adhere to, and enforce compliance with company policies and procedures.

Qualifications:

  • Preferred 1+ years of experience in retail.
  • Preferred 1+ years of supervisory or leadership experience.
  • Self-motivated with excellent time management skills. Highly productive with minimal oversight.
  • Able to work independently and collaboratively within a team environment.
  • Flexible work schedule required, including weekends; punctuality and excellent attendance are essential.
  • Sales-oriented with the ability to understand customer needs, recommend appropriate storage solutions, and identify cross-selling opportunities.
  • Strong organizational skills, maintaining files and workspaces in an orderly manner. Attention to detail and commitment to producing accurate, high-quality work.
  • Ability to analyze information, solve problems, and demonstrate professionalism.
  • Proficient in Microsoft Office, email, and general computer skills. Quick to learn new software and programs.
  • Exhibit a professional and positive demeanor that reflects well on the organization.

Work Environment:

  • This position operates in an office setting, routinely utilizing standard office equipment such as computers, phones, photocopiers, and filing cabinets.
  • Work may involve both indoor and outdoor activities.

Physical Requirements:

  • Close visual acuity is required for tasks such as preparing and analyzing data, transcribing, viewing computer screens, and extensive reading.
  • Ability to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
  • This role typically requires fingering, grasping, talking, hearing, seeing, and repetitive motions.
  • Exposure to hazardous materials may occur in a home or general office environment.
  • Use of household cleaning products and disinfectants may be necessary.

Supervisory Responsibilities:

  • This position does not have any direct supervisory responsibilities.

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