Customer Service Operations Supervisor

2 weeks ago


Suffolk, Virginia, United States Treatt Plc Full time

Become a vital part of our organization as a Customer Service Operations Supervisor

Location: Bury St. Edmunds, Suffolk

Hours: 35 hours per week

About Treatt Plc

  • We are in search of a Customer Service Operations Supervisor to strengthen our team and uplift our customer service excellence.
  • Enhancing customer interactions with our products is paramount, playing a crucial role in our market advantage.
  • The selected individual will oversee the team, promote outstanding customer service, recognize upselling prospects, and inspire innovation in our processes.
  • Fostering collaboration and communication, this position is dedicated to providing remarkable customer experiences.

More About Us

  • Since our inception, we have been committed to enriching flavors globally and distributing our offerings in numerous countries.
  • Join a diverse team of professionals striving to be the preferred collaborator for top brands in the flavor and fragrance sector.
  • We prioritize employee satisfaction, which is fundamental to our ongoing success and expansion.

Your Key Responsibilities

  • Enhance customer relationships and advocate for a Customer-Centric Culture.
  • Assist the Customer Service Manager in operational activities, training, and resolving issues.
  • Evaluate team performance, manage quotes, orders, and complaints effectively.
  • Address customer inquiries swiftly, maintain relationships, and ensure data accuracy.
  • Support team members and contribute to a constructive work atmosphere.
  • Leverage available resources to maintain optimal inventory levels and service delivery.

Qualifications

  • GCSE or equivalent qualifications.
  • Experience in the Commercial or Supply Chain sector.
  • Familiarity with relevant systems and technical expertise.
  • Enthusiastic attitude, proactive mindset, and a strong commitment to customer service.
  • Excellent computer skills, attention to detail, and business insight.

What We Offer

  • Attractive salary, vacation benefits, annual bonuses, and comprehensive health coverage.
  • Pension plan, life insurance, income protection, and additional financial incentives.
  • Support for professional growth, work-life balance, and employee wellbeing initiatives.
  • Opportunities for community engagement, charitable activities, and social gatherings.

Join us in our mission to provide outstanding customer service


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