Customer Service Operations Supervisor
2 weeks ago
Become a vital part of our organization as a Customer Service Operations Supervisor
Location: Bury St. Edmunds, Suffolk
Hours: 35 hours per week
About Treatt Plc
- We are in search of a Customer Service Operations Supervisor to strengthen our team and uplift our customer service excellence.
- Enhancing customer interactions with our products is paramount, playing a crucial role in our market advantage.
- The selected individual will oversee the team, promote outstanding customer service, recognize upselling prospects, and inspire innovation in our processes.
- Fostering collaboration and communication, this position is dedicated to providing remarkable customer experiences.
More About Us
- Since our inception, we have been committed to enriching flavors globally and distributing our offerings in numerous countries.
- Join a diverse team of professionals striving to be the preferred collaborator for top brands in the flavor and fragrance sector.
- We prioritize employee satisfaction, which is fundamental to our ongoing success and expansion.
Your Key Responsibilities
- Enhance customer relationships and advocate for a Customer-Centric Culture.
- Assist the Customer Service Manager in operational activities, training, and resolving issues.
- Evaluate team performance, manage quotes, orders, and complaints effectively.
- Address customer inquiries swiftly, maintain relationships, and ensure data accuracy.
- Support team members and contribute to a constructive work atmosphere.
- Leverage available resources to maintain optimal inventory levels and service delivery.
Qualifications
- GCSE or equivalent qualifications.
- Experience in the Commercial or Supply Chain sector.
- Familiarity with relevant systems and technical expertise.
- Enthusiastic attitude, proactive mindset, and a strong commitment to customer service.
- Excellent computer skills, attention to detail, and business insight.
What We Offer
- Attractive salary, vacation benefits, annual bonuses, and comprehensive health coverage.
- Pension plan, life insurance, income protection, and additional financial incentives.
- Support for professional growth, work-life balance, and employee wellbeing initiatives.
- Opportunities for community engagement, charitable activities, and social gatherings.
Join us in our mission to provide outstanding customer service
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