Operations Supervisor

2 weeks ago

Suffolk, Virginia, United States AAAA SELF STORAGE MANAGEMENT GROUP LLC Full time

Job Type:
Full-time

Position:
Operations Supervisor

Location: Not Specified

Reports to: Facility Manager

FLSA Status: Full Time Non-Exempt

Objective

The Operations Supervisor is responsible for promoting services to both commercial and individual clients; determining rental pricing; managing tenant agreements; collecting payments; overseeing facility upkeep and systems; ensuring security measures are in place and enforcing company regulations.

Key Responsibilities

Accommodations may be provided to enable individuals with disabilities to perform essential functions.

  • Facilitating rental agreements for storage units and selling associated products (boxes, locks, etc.) and additional company services.
  • Delivering exceptional customer service to both new and existing clients. Addressing all customer inquiries or issues promptly and courteously. Encouraging positive online feedback.
  • Processing payments for storage fees; reconciling all payment methods daily at the end of business; completing daily bank deposits.
  • Conducting collection activities for overdue accounts, including phone communications, mailing notifications, and preparing auction documentation.
  • Compiling and submitting operational, financial, and marketing reports as required by company policies or requested by the District Manager. Preparing monthly schedules for store personnel.
  • Maintaining the property in a tidy and orderly state, including keeping the exterior grounds free of litter and debris, cleaning storage units, access corridors, customer and employee restrooms, and overall property cleanliness.
  • Coordinating and overseeing minor repairs needed at the facility.
  • Informing the District Manager of any necessary repairs, construction issues, or significant maintenance projects.
  • Supervising maintenance staff or third-party contractors during routine maintenance or repair work at the facility.
  • Conducting daily inspections of the facility, identifying and responding promptly to any potential security breaches.
  • Understanding basic operations and maintenance requirements for facility systems (HVAC, fire alarm, security systems, interior and exterior lighting, gate operations, etc.).
  • Performing minor maintenance tasks, such as changing light bulbs and managing weed control.
  • Implementing, adhering to, and enforcing compliance with company policies and procedures.
Qualifications
  • Minimum of 1 year of experience in retail preferred.
  • At least 1 year of supervisory or leadership experience preferred.
  • Self-motivated with excellent time management skills. Highly productive with minimal oversight.
  • Able to work independently and collaboratively within a team environment.
  • Flexible work schedule, including weekends; punctuality and excellent attendance are essential.
  • Passionate about sales, with the ability to understand customer needs, recommend appropriate storage solutions, and identify cross-selling opportunities.
  • Possesses superior organizational skills, maintaining organized files and workspaces. Demonstrates meticulous attention to detail and commitment to producing accurate, high-quality work.
  • Ability to analyze information, solve problems, and maintain professionalism.
  • Proficient in Microsoft Office, email, and general computer skills. Quick to learn new software and programs.
  • Presents a professional and positive image that reflects well on the organization.
Working Conditions
  • This position operates in a clerical office environment. Standard office equipment such as computers, phones, photocopiers, and filing cabinets are routinely used.
  • Job activities occur both indoors and outdoors.
Physical Requirements
  • Requires close visual acuity for tasks such as preparing and analyzing data, transcribing, viewing computer screens, and extensive reading.
  • May require exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
  • Typical tasks involve fingering, grasping, talking, hearing, seeing, and repetitive motions.
  • May be exposed to hazardous materials typically found in home or office environments.
  • Use of household cleaning products and disinfectants may be necessary.
Direct Reports
  • This position does not have supervisory responsibilities.
Compensation
$16.00/hr

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