Senior Consumer Product Strategy Analyst
3 weeks ago
At Bank of America, our mission is to enhance financial well-being through meaningful connections. We prioritize Responsible Growth, ensuring we meet the needs of our clients, teammates, communities, and shareholders daily.
We are committed to fostering a diverse and inclusive environment, recognizing that a variety of backgrounds and experiences enrich our workplace. Our investment in our teammates and their families includes competitive benefits that support their overall well-being—physical, emotional, and financial.
We believe in the balance of collaboration and flexibility, adapting our approach based on the specific roles within our organization.
Working at Bank of America offers a rewarding career path with ample opportunities for professional development and the chance to make a significant impact.
Role Responsibilities:
This position entails conducting advanced analysis and modeling to mitigate loss exposure and enhance customer experience. Key duties include leveraging various systems such as Excel, SAS, SQL, Tableau, and other relational databases to provide analytical insights on strategies, ensure objectives are achieved, and recommend policy and procedural modifications within segmentation frameworks for optimal outcomes. Responsibilities also encompass evaluating data to identify potential fraud risks and developing effective mitigation strategies.
The Change Management team operates within the Internal Organizational Structure: Workforce Strategy, Forecasting and Performance, Reporting & Diagnostics under Client Protection. The team’s primary goal is to establish a robust Information Control environment that enhances communication, tracking, and governance. Key priorities include:
- Overseeing tracking for UCRA, SBO, project ingestion coordination, and its impact on functions
- Monitoring regulatory, policy, and product strategy impacts on financial loss rates and capacity requirements
- Developing and maintaining an SOP library along with functional training
- Coordinating initiative sizing with Capacity, Workforce, Loss Forecasting, and Reporting teams
- Collaborating with LOB and partners to communicate FTE requirements
- Recommending strategies to help the business achieve desired outcomes through data analysis
- Conducting in-depth analysis of financial models, market data, and portfolio trends to enhance product performance and improve risk, profitability, and operational efficiency
- Leading the preparation of product performance reports and updates for senior management
Required Qualifications:
- Minimum of 2 years in a Fraud/Claims, Support, or Leadership role
- Intermediate proficiency in Excel, PowerPoint, and Word
- Ability to synthesize information and understand data relationships
- Strong intellectual curiosity and problem-solving skills
- Effective interaction with all levels of leadership
- Attention to detail and strong organizational abilities
- Experience in Fraud Detection or Claims
- Background in Capacity Planning
- Proficiency in Data Mining and Analysis
- Experience with SQL, SAS, Tableau, or MicroStrategy
- Project Management experience
- Familiarity with Workforce Management
- Business Analytics
- Business Intelligence
- Data Quality Management
- Fraud Management
- Monitoring and Testing
- Collaboration
- Data Visualization
- Effective Communication
- Analytical and Critical Thinking
- Research Skills
1st shift (United States of America)
Hours Per Week:
40
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