Strategic Product Analyst III
2 weeks ago
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Our company is driven by a commitment to Responsible Growth, which means we strive to be a great place to work for our teammates around the world.
We believe in the importance of diversity and inclusion in the workplace, and we invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
We use a multi-faceted approach to provide flexibility to our employees, depending on the various roles in our organization.
This job is responsible for performing complex analysis and modeling to minimize loss exposure and negative impacts to the customer experience. Key responsibilities include:
- Utilizing various systems such as Excel, SAS, SQL, Tableau, and other relational databases to provide analytical support on strategies and ensure goals are met.
- Proposing policy and procedural changes within segmentation structures to produce optimal results.
- Evaluating data to assess potential fraud risk and create mitigation strategies.
The Change Management team is part of the Internal Organizational Structure: Workforce Strategy, Forecasting and Performance, Reporting & Diagnostics organization within Client Protection. The primary focus of the team is to drive a robust Information Control environment, providing greater levels of communication, tracking, and governance.
Key priorities for the team include:
- Managing tracking for UCRA, SBO, Project ingestion coordination and impact on function.
- Regulatory, Policy, Product Strategy Impact tracking on Financial rates for losses and capacity needs.
- SOP library development, maintenance, and functional training.
Responsibilities:
- Initiative sizing and coordination with the Capacity, Workforce, Loss Forecasting and Reporting teams.
- Socializing FTE needs with LOB and partners.
- Recommending ways to help the business achieve desired outcomes and make informed business decisions using data analysis outputs.
- Performing complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance.
- Leading coordination of the production of product performance reports and updates for senior management.
Generally, the work routine occurs with monthly Capacity reviews. As part of the responsibilities of the role, the teammate will develop business partner relationships with operations, strategies, finance & HR. Throughout the tenure of the role, the teammate should gain exposure, acumen, and develop or improve skills in Excel and Senior Leaders/Executive Presentations.
Required Qualifications:
- 2 years experience in Fraud/Claims, Support, or Leadership role.
- Intermediate working knowledge of Excel, PowerPoint, Word.
- Ability to connect dots and how data/topics relate and interact.
- Intellectual curiosity and strong urge to figure out the 'whys' of a problem and come up with solutions.
- Able to interact effectively with all levels of leadership.
- Attention to detail.
- Strong organizational skills to ensure team deadlines are met.
Desired Qualifications:
- Fraud Detection or Claims Experience.
- Capacity Planning Experience.
- Proficiency in Data Mining and Data Analysis concepts.
- SQL, SAS, Tableau or MicroStrategy Experience.
- Project Management Experience.
- Workforce Management.
Skills:
- Business Analytics.
- Business Intelligence.
- Data Quality Management.
- Fraud Management.
- Monitoring, Surveillance, and Testing.
- Collaboration.
- Data Visualization.
- Oral Communications.
- Problem Solving.
- Written Communications.
- Analytical Thinking.
- Critical Thinking.
- Data and Trend Analysis.
- Innovative Thinking.
- Research.
Shift:
1st shift (United States of America).
Hours Per Week:
40.
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