Real Estate Operations Manager

2 weeks ago

Arlington, Virginia, United States JBG SMITH Full time

Real Estate Operations Manager

WHO WE ARE

JBG SMITH is a leading entity in the ownership, management, investment, and development of a vibrant portfolio of high-growth mixed-use properties in the Washington, DC area. Our innovative approach and expansive reach allow us to transcend traditional ownership roles, acting as creators of engaging and inspiring environments that add value and positively influence the communities we serve.

Recognized multiple times as one of the Washington Post's Top Workplaces, we take pride in fostering exceptional work environments and providing ample opportunities for professional development and career advancement.

POSITION SUMMARY

This role is accountable for the comprehensive financial and operational oversight of designated properties, which includes managing tenant relationships, conducting inspections, overseeing construction projects, and administering contracts. The successful candidate will ensure the effective management of assigned assets, focusing on both office and retail operations.

WHAT YOU'LL DO

  • Manage property operations efficiently.
  • Deliver outstanding customer service while nurturing strong tenant relationships.
  • Conduct thorough property inspections.
  • Prepare annual budgets, conduct periodic reforecasts, and generate financial reports.
  • Lead and mentor team members effectively.
  • Solicit bids and manage service contracts.
  • Oversee rent collection processes and monitor accounts receivable.
  • Manage service contracts and periodic rebidding processes.
  • Coordinate and supervise capital improvement and tenant construction projects.
  • Facilitate tenant move-ins and move-outs.
  • Maintain precise lease, property, and vendor documentation.
  • Communicate effectively with supervisors, tenants, and team members.

WHAT YOU'LL NEED TO SUCCEED (REQUIREMENTS)

  • Extensive management and supervisory experience.
  • Strong communication skills with a patient approach to coaching and mentoring.
  • Excellent listening abilities.
  • Capability to promote and embody our corporate culture, fostering teamwork and encouraging professional growth.
  • Meticulous attention to detail along with robust organizational and time management skills.
  • Ability to make informed decisions and work independently.
  • Sound judgment and discretion in all matters.
  • Comprehensive knowledge of building mechanical systems and construction management practices.
  • Proficiency in reviewing and preparing detailed financial reports.
  • Strong analytical and problem-solving skills.
  • Exceptional verbal and written communication capabilities.
  • Advanced computer proficiency, particularly in Excel and Word, along with familiarity with accounting software.
  • Willingness to learn and effectively utilize various real estate and construction software tools.
  • A Bachelor’s degree and a minimum of 5 years of progressive experience in commercial and retail real estate management is preferred.
  • Certification as a Property Manager or Real Property Administrator is advantageous.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions, provided it does not impose undue hardship on the company.

While performing the duties of this position, the employee is frequently required to sit and use hands for handling office equipment and paperwork. The employee is also frequently required to stand and walk, with occasional requirements to reach with hands and arms. Lifting up to 10 pounds and moving a distance of 30 feet may be necessary. The employee must be able to navigate the property, including moving up and down stairs, and may need to sit for up to 50% of the workday.

Property inspections may necessitate meeting the physical requirements outlined above.

Work Environment

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions, provided it does not impose undue hardship on the company.

While executing the responsibilities of this job, the employee may be occasionally exposed to wet or humid conditions, work near moving mechanical parts, high or precarious places, fumes, airborne particles, toxic or caustic chemicals, and outdoor weather conditions. The noise level in the work environment is typically moderate.

Property inspections and general administrative responsibilities may be influenced by the environmental conditions mentioned above.

The above statements are intended to convey the general nature and level of work performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel classified in this position.

JBG SMITH is dedicated to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without discrimination based on race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, genetic information, or any other protected class, in accordance with applicable law.

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