Area Operations Manager

3 weeks ago

Marquand, Missouri, United States Best Western Group Full time

Area Operations Manager - Hospitality Services (Remote)

Position Overview

Best Western Hotels & Resorts stands as a prominent global hospitality network, encompassing three distinct hotel brands: WorldHotels Collection, Best Western Hotels & Resorts, and SureStay Hotel Group.

Role Objective

The primary goal is to enhance member value through operational support, consulting, coaching, marketing, and property assistance. This role involves training for owners, management, and staff while fostering relationships and trust as the main contact between Best Western International and the properties within the designated regional territory.

Key Responsibilities

  • Enhance member value by delivering operational, training, marketing, and property support.
  • Provide consulting services in hotel operations, including revenue management, sales, marketing, and property management to boost property performance.
  • Utilize relevant tools for statistical analysis to enhance operational success, focusing on profitability and guest satisfaction.
  • Consistently implement Best Western quality assurance standards through property visits and assessments aimed at improving individual properties and the overall brand image.
  • Develop corrective action plans as necessary.
  • Conduct field-training workshops for owners, management, and staff, emphasizing superior customer service.
  • Communicate brand initiatives by promoting Best Western resources effectively.
  • Contribute to team efforts through timely communication between members and Best Western departments.
  • Meet production and budget standards by strategically planning and scheduling property visits and travel.
  • Facilitate a smooth transition by conducting effective visits to applicant properties.

Qualifications and Skills

  • A minimum of 5 years of experience as a hotel General Manager or in a similar role.
  • Preferred experience in multi-property management.
  • Bachelor's Degree in Business Administration, Hospitality Management, or a related field, or an equivalent combination of education and experience.
  • Intermediate proficiency in Microsoft Office Suite.
  • Strong presentation and training abilities.
  • Certification as a Hotel Administrator (CHA) is highly preferred.
  • Certification as a Hospitality Trainer (CHT) is highly preferred.
  • Ability to achieve Best Western Quality Assurance Assessor certification.
  • Excellent organizational and time management skills.
  • Self-motivated with the ability to adapt to new initiatives.

Additional Requirements

  • Willingness to travel up to 80% of the time.
  • Possession of a valid driver's license, a reliable vehicle, and proof of insurance in accordance with company guidelines.

Benefits Overview for Full-Time Employees

  • Medical, Dental, and Vision coverage available from Day One.
  • Accrual of Vacation, Sick, and Floating Holidays.
  • 401K plan with company match and direct contributions.
  • Employee and hotel discounts.
  • Programs for financial and health wellness.

Equal Employment Opportunity

Best Western is committed to providing equal employment opportunities for all employees and qualified applicants without regard to race, color, religion, national origin, age, disability, gender, sexual orientation, marital status, or any other characteristic protected by applicable laws.

Application Process

Interested candidates are encouraged to apply through our corporate careers page. We look forward to your application.

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