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Reception Operations Manager

2 months ago

Marquand, Missouri, United States Regional Women's Health Group Full time

Front Desk Supervisor

Job Category: Practice Operations

Overview

The Front Desk Supervisor plays a crucial role in ensuring the smooth operation of the front desk area within our healthcare facility. This position involves overseeing the front desk team and ensuring a welcoming environment for all patients and visitors.

Key Responsibilities

  • Manage and coordinate the schedules of front desk personnel
  • Ensure the front desk, waiting area, and restrooms are well-maintained and presentable
  • Oversee recall processes and manage requests for duplicate medical records
  • Answer incoming calls in a timely and professional manner
  • Welcome patients and visitors, providing assistance as needed
  • Communicate financial obligations to patients clearly
  • Handle registration tasks for both new and returning patients
  • Follow established infection control and safety protocols

Qualifications

The ideal candidate will possess strong organizational skills, excellent communication abilities, and a commitment to providing exceptional patient care.

Skills and Experience

Experience in a similar role within a healthcare setting is preferred, along with relevant certifications.