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Operations Manager
2 months ago
Job Summary:
We are seeking an experienced Operations Manager to join our team at Meijer. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of the Line Area, ensuring that all services and products are effectively managed to maximize sales and productivity.
Key Responsibilities:
- Supervise the execution of corporate plans to ensure that all services and products are effectively managed to maximize sales and productivity.
- Achieve budgeted lines in P&L.
- Ensure the leadership team is assigning daily work assignments for the team members.
- Develop, plan, and implement corporate processes to achieve goals, including shrink, margin, profit, sales, and labor.
- Review sales goals, supply costs, stock loss/shrink, and take appropriate action.
- Supervise, develop, and train staff to ensure the team is thoroughly trained in all aspects of their jobs and have completed all required training.
- Promote succession planning by providing career paths and identifying development needs for the team leaders.
- Review customer surveys and customer feedback from previous weeks or days.
- Communicate the Meijer Friendly Initiative in all team meetings and conversations.
- Mentor and coach the team leaders and team members to ensure customer service and sales goals are exceeded to Meijer standards.
- Spends majority of time on sales floor communicating with customers and team members to ensure exceptional service is being delivered by organizing and maintaining the Remarkable Service Board.
- Models exceptional, fast, and friendly customer service.
- Promotes a safe work environment.
- Consistent and reliable attendance required.
Requirements:
- Bachelor's degree or related experience.
- 6-10 years of related experience in the field.
- Rotational assignments in other areas of the store are helpful.
- Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction.
- Demonstrated ability to resolve conflict by addressing root cause issues.
- Demonstrated ability to manage multiple tasks.
- Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions.
- Demonstrated ability to teach suggestive selling.
- Demonstrated ability to lead an organization that practices working safely at all times.
- Demonstrated ability to mentor team members in all areas of the organization, including SDITs, team members in hourly positions, and team leaders.
- Successful completion of all required certifications.
- Duty trained to run the store in the absence of the Store Director.