Guest Service Representative

3 days ago


Oak Brook, Illinois, United States Hyatt House ChicagoOak Brook Full time
Job Summary

We are seeking a highly skilled Guest Service Representative to join our team at Hyatt House Chicago/Oak Brook. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Check-in and check-out guests, ensuring a smooth and efficient process
  • Respond to guest inquiries and resolve any issues in a timely and professional manner
  • Process payments and handle cash transactions with accuracy and attention to detail
  • Provide information and make recommendations to guests on hotel amenities and services
  • Maintain a clean and organized front desk area, ensuring a welcoming environment for guests
Requirements
  • High school diploma or equivalent required
  • Previous customer service or hotel experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask with ease
  • Basic computer skills and knowledge of hotel software
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance


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