Concierge and Guest Services Representative
1 day ago
We are seeking a highly skilled and customer-focused Concierge and Guest Services Representative to join our team at Portillo's. As a key member of our team, you will be responsible for providing exceptional guest service, answering inbound calls and emails, and making outbound calls to guests and potential clients.
This is a seasonal role that requires a strong ability to work in a fast-paced environment, think critically, and solve problems effectively. If you are a team player with excellent communication skills and a passion for delivering exceptional guest experiences, we encourage you to apply.
Key Responsibilities
- Provide exceptional guest service through inbound and outbound calls, emails, and other communication channels.
- Answer guest inquiries, resolve issues, and provide solutions to meet their needs.
- Make outbound calls to guests and potential clients to promote Portillo's catering services and build relationships.
- Work collaboratively with the Off-Premise and Guest Services teams to ensure seamless guest experiences.
- Stay up-to-date with Portillo's policies, procedures, and promotions to provide accurate information to guests.
Requirements
- High school diploma or equivalent required.
- Bilingual - Spanish preferred.
- Previous call center experience with a customer service focus preferred.
- Knowledge of call center telephony and technology preferred.
- Ability to work in a fast-paced environment and think critically to solve problems.
What We Offer
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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