Concierge and Guest Services Representative

1 day ago


Oak Brook, Illinois, United States Administrative Portillos Hot Dogs LLC Full time
Job Summary

We are seeking a highly skilled and customer-focused Concierge and Guest Services Representative to join our team at Portillo's. As a key member of our team, you will be responsible for providing exceptional guest service, answering inbound calls and emails, and making outbound calls to guests and potential clients.

This is a seasonal role that requires a strong ability to work in a fast-paced environment, think critically, and solve problems effectively. If you are a team player with excellent communication skills and a passion for delivering exceptional guest experiences, we encourage you to apply.

Key Responsibilities

  • Provide exceptional guest service through inbound and outbound calls, emails, and other communication channels.
  • Answer guest inquiries, resolve issues, and provide solutions to meet their needs.
  • Make outbound calls to guests and potential clients to promote Portillo's catering services and build relationships.
  • Work collaboratively with the Off-Premise and Guest Services teams to ensure seamless guest experiences.
  • Stay up-to-date with Portillo's policies, procedures, and promotions to provide accurate information to guests.

Requirements

  • High school diploma or equivalent required.
  • Bilingual - Spanish preferred.
  • Previous call center experience with a customer service focus preferred.
  • Knowledge of call center telephony and technology preferred.
  • Ability to work in a fast-paced environment and think critically to solve problems.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


  • Oak Brook, Illinois, United States Administrative Portillos Hot Dogs LLC Full time

    Job Title: Concierge-Catering & Guest Services - SeasonalJob Summary:We are seeking a highly skilled and customer-focused Concierge-Catering & Guest Services Representative to join our team at Portillo's. As a key member of our restaurant support center, you will be responsible for providing exceptional guest service, answering inbound calls, and making...


  • Oak Brook, Illinois, United States Administrative Portillos Hot Dogs LLC Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Concierge-Catering & Guest Services Representative to join our team at Portillo's. As a key member of our restaurant support center, you will be responsible for providing exceptional guest service, answering inbound calls, and making outbound calls to guests and potential clients.Key...


  • Oak Brook, Illinois, United States Portillo's Full time

    Job SummaryThe Portillo's Concierge and Guest Service is a seasonal role responsible for providing exceptional guest experiences through inbound and outbound calls, emails, and voicemails. This role requires strong communication skills, a customer-centric approach, and the ability to work in a fast-paced environment.Key ResponsibilitiesAnswer inbound calls,...


  • Oak Brook, Illinois, United States Administrative Portillos Hot Dogs LLC Full time

    Job Title: Concierge-Catering & Guest ServicesAt Administrative Portillos Hot Dogs LLC, we are seeking a highly skilled and customer-focused Concierge-Catering & Guest Services professional to join our team. As a key member of our organization, you will be responsible for delivering exceptional guest experiences and ensuring seamless catering operations.Key...


  • Oak Brook, Illinois, United States Janko Hospitality Full time

    Job Title: Guest Service RepresentativeAt Janko Hospitality, we are seeking a highly skilled Guest Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Check-in and check-out...


  • Oak Brook, Illinois, United States Janko Hospitality Full time

    Job DescriptionThe Guest Services Representative position at Janko Hospitality is a key role in providing exceptional service to our guests. As a member of our front desk team, you will be responsible for ensuring a seamless and enjoyable experience for our guests.Key ResponsibilitiesCheck-in and check-out guests, ensuring accuracy and efficiencyManage guest...


  • Oak Brook, Illinois, United States Hyatt House ChicagoOak Brook Full time

    Job SummaryWe are seeking a highly skilled Guest Service Representative to join our team at Hyatt House Chicago/Oak Brook. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesCheck-in and check-out guests, ensuring...


  • Oak Brook, Illinois, United States Hyatt House ChicagoOak Brook Full time

    Job DescriptionJob SummaryWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Hyatt House Chicago/Oak Brook. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesProvide warm and...


  • Oak Brook, Illinois, United States Janko Hospitality Full time

    Job Title: Guest Service RepresentativeWe are seeking a highly skilled Guest Service Representative to join our team at Janko Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Check-in and check-out...

  • Night Auditor

    1 day ago


    Oak Brook, Illinois, United States Le Meridien - Oakbrook Full time

    Job SummaryWe are seeking a highly skilled Night Auditor to join our team at Le Meridien - Oakbrook. As a Night Auditor, you will be responsible for ensuring the smooth operation of our front office during the night shift.Key ResponsibilitiesPrepare and organize all night audit reports, including outlet receipts and PMS reports.Perform all Front Office...


  • Oak Brook, Illinois, United States Pls Financial Services, Inc. Full time

    Job Title: Customer Care RepresentativeAt PLS Financial Services, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our internal and external customers, addressing their concerns, and...


  • Oak Brook, Illinois, United States Pls Financial Services, Inc. Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Care Representative to join our team at Pls Financial Services, Inc. As a key member of our customer service team, you will be responsible for providing exceptional service to our internal and external customers, addressing their concerns, and ensuring their overall satisfaction.Key...


  • Oak Brook, Illinois, United States Nephrology Associates of Northern Illinois and Indiana (NANI) Full time

    About NANINANI is the nation's largest Nephrology practice, providing excellence in specialty kidney care for over 50 years. Our nephrology practices are primarily operated in northern Illinois and throughout northern and central Indiana, with additional locations in New Jersey.Scope of Care and ServicesNANI's scope of care and services includes...

  • Service Lead

    4 weeks ago


    Oak Brook, Illinois, United States Lolli and Pops Full time

    About Lolli & PopsWe're a company that believes in the power of candy to spread joy and optimism. Our stores are a place where guests can experience the magic of our products and connect with our team members who are passionate about what they do.Service Lead RoleWe're looking for a Service Lead to join our team at Lolli & Pops. As a Service Lead, you'll be...

  • Service Lead

    3 weeks ago


    Oak Brook, Illinois, United States Lolli and Pops Full time

    Service Lead Job DescriptionLolli & Pops is seeking a highly motivated and customer-focused Service Lead to join our team. As a keyholder and member of the leadership team, you will play a critical role in driving store-level financial and operational results.Key Responsibilities:Monitor and achieve store KPI targetsLead team members in guest engagement,...

  • Service Lead

    3 days ago


    Oak Brook, Illinois, United States Lolli and Pops Full time

    About the RoleWe are seeking a highly motivated and organized Service Lead to join our team at Lolli & Pops. As a keyholder and member of the leadership team, you will play a crucial role in driving store-level financial and operational results.Key ResponsibilitiesMonitor and achieve store KPI targetsLead by example and maximize team performance through...


  • Oak Brook, Illinois, United States Catalyst Career Group Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Catalyst Career Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their insurance-related inquiries, and ensuring their needs...


  • Oak Brook, Illinois, United States Catalyst Career Group Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Catalyst Career Group. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, resolving their insurance-related inquiries, and ensuring their overall...


  • Oak Brook, Illinois, United States Circle K Stores, Inc. Full time

    Customer Service Representative OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Provide excellent...


  • Oak Brook, Illinois, United States Ferguson Enterprises Full time

    Job Description:Ferguson Enterprises is a leading provider of quality supplies for various industries, and we are seeking a highly motivated and customer-focused individual to join our team as a Showroom Customer Service Representative.As a Showroom Customer Service Representative, you will be responsible for providing exceptional customer service, assisting...