Order Management Specialist

3 days ago


East Syracuse New York, United States INFICON Full time
Job Description

The Order Management Specialist is accountable for managing customer relationships, through professional communication, while maintaining a professional attitude to add value to the customer's experience. Must be able to multi-task and be well organized to tackle ongoing problems and tasks in a fast-paced environment.

The Order Management Specialist is the main point of contact for processing all customer orders as well as providing information updates as necessary.

Key Responsibilities:

  • Enter and process all incoming orders, process credit memos and returns, credit card orders
  • Completing freight, international shipments, Consolidation shipments
  • Answering customer calls with a professional demeanor and replying in a timely manner
  • Be a part of a project team that assists new and existing operational topics to help further enhance our customers experience
  • Bring new ideas and process and be open to change while embracing new technologies and processes
  • Provide excellent troubleshooting when a circumstance arises that needs resolution for customers and internal departments
  • Must have excellent relationship-building and professional demeanor
  • Professional communication via email, phone and in person

About INFICON:

INFICON is a company that values customer satisfaction and strives to provide excellent service to its customers. As an Order Management Specialist, you will play a crucial role in helping us achieve this goal.



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