Customer Service Representative

5 days ago


Harlan, Iowa, United States SCSB Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at SCSB. As a key member of our banking team, you will play a vital role in developing and enhancing banking relationships with our existing customers.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to our clients, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Product Knowledge: Develop a general understanding of our banking products and services to effectively serve our customers and provide them with tailored solutions to meet their needs.
  • Relationship Building: Foster strong relationships with our customers, identifying opportunities to cross-sell and upsell our products and services.
  • Operational Efficiency: Conduct daily teller work duties, including deposits, withdrawals, and balancing of the teller drawer, while maintaining a high level of accuracy and efficiency.
  • Teamwork: Collaborate with colleagues to create a positive and productive work environment, promoting a culture of teamwork and customer satisfaction.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: At least three months of related experience and/or training, or equivalent combination of education and experience.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Computer Skills: Proficiency in Microsoft Office programs and ability to learn new software applications.
Working Environment

The work environment is dynamic and fast-paced, with a moderate noise level. The ideal candidate will be able to work effectively in a team environment and adapt to changing priorities and deadlines.



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