Customer Success Manager

2 weeks ago


Harlan, Iowa, United States The Ladders Full time
Position Summary

We invite you to explore a career opportunity with The Ladders as a Customer Success Manager. We are in search of a committed individual to oversee designated accounts and guarantee outstanding customer support. If you thrive in fostering client relationships and addressing challenges, this position is tailored for you.

Core Responsibilities
  • Confidentiality: Uphold the privacy of sensitive data.
  • Account Oversight: Supervise assigned accounts and liaise with clients and suppliers.
  • Customer Support: Oversee and enhance customer service operations for designated accounts.
  • Strategic Development: Formulate future business strategies and evaluate opportunities for cost efficiency and enhanced performance.
  • Training Support: Aid in the training and development of customer service personnel.
  • Effective Communication: Facilitate coordination of services across various departments and locations.
  • Professional Conduct: Engage with clients and suppliers in a courteous and professional manner.
  • Ongoing Education: Keep abreast of new trends in a dynamic environment.
  • Additional Responsibilities: Undertake any other tasks as necessary.
Qualifications
  • Education: Bachelor’s Degree or equivalent professional experience.
  • Experience: Minimum of 4 years in Account Management and over 5 years in customer service roles.
  • Skills: Excellent communication, problem-solving, and decision-making abilities.
  • Certification: Valid passport and willingness to travel internationally.
Benefits Offered
  • Health Plans: Options include High Deductible and Traditional Health Plans.
  • Retirement Savings: Begin contributing to your 401(k) plan immediately.
  • Parental Benefits: Paid leave for new parents.
  • Work-Life Integration: Tuition reimbursement, wellness initiatives, and generous paid time off.
If you are enthusiastic about customer support and wish to be part of a vibrant team, consider this opportunity to become a Customer Success Manager at The Ladders.

We are an Equal Opportunity Employer. Background checks and drug screenings are part of our hiring process.
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