Customer Success Manager
2 weeks ago
We invite you to explore a career opportunity with The Ladders as a Customer Success Manager. We are in search of a committed individual to oversee designated accounts and guarantee outstanding customer support. If you thrive in fostering client relationships and addressing challenges, this position is tailored for you.
Core Responsibilities
- Confidentiality: Uphold the privacy of sensitive data.
- Account Oversight: Supervise assigned accounts and liaise with clients and suppliers.
- Customer Support: Oversee and enhance customer service operations for designated accounts.
- Strategic Development: Formulate future business strategies and evaluate opportunities for cost efficiency and enhanced performance.
- Training Support: Aid in the training and development of customer service personnel.
- Effective Communication: Facilitate coordination of services across various departments and locations.
- Professional Conduct: Engage with clients and suppliers in a courteous and professional manner.
- Ongoing Education: Keep abreast of new trends in a dynamic environment.
- Additional Responsibilities: Undertake any other tasks as necessary.
- Education: Bachelor’s Degree or equivalent professional experience.
- Experience: Minimum of 4 years in Account Management and over 5 years in customer service roles.
- Skills: Excellent communication, problem-solving, and decision-making abilities.
- Certification: Valid passport and willingness to travel internationally.
- Health Plans: Options include High Deductible and Traditional Health Plans.
- Retirement Savings: Begin contributing to your 401(k) plan immediately.
- Parental Benefits: Paid leave for new parents.
- Work-Life Integration: Tuition reimbursement, wellness initiatives, and generous paid time off.
We are an Equal Opportunity Employer. Background checks and drug screenings are part of our hiring process.
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