Lead Account Executive
2 weeks ago
Join The Ladders as a Senior Client Relationship Manager in our Customer Support division. We are seeking a committed individual to oversee designated accounts and deliver outstanding customer service. If you are enthusiastic about fostering client relationships and adept at resolving issues, this position is an excellent fit for you.
Key Responsibilities
- Confidentiality: Uphold the confidentiality of sensitive client information.
- Account Oversight: Oversee designated accounts while collaborating with clients and service providers.
- Customer Support: Supervise and enhance customer service operations for assigned accounts.
- Strategic Development: Formulate future business strategies and evaluate opportunities for cost efficiency and enhanced performance.
- Training Initiatives: Support the training and development of customer service personnel.
- Effective Communication: Facilitate coordination of services across various departments and locations.
- Professional Interaction: Engage with clients and vendors in a courteous and professional manner.
- Ongoing Learning: Remain informed about industry advancements in a dynamic environment.
- Additional Responsibilities: Undertake any other tasks as necessary.
- Education: Bachelor’s Degree or equivalent professional experience.
- Experience: Minimum of 4 years in Account Management and 5 years in customer service roles.
- Skills: Excellent communication, problem-solving, and decision-making abilities.
- Certification: Valid passport and willingness to travel internationally.
- Health Plans: Select from High Deductible or Traditional Health Plans.
- Retirement Savings: Begin contributing to your 401(k) immediately.
- Parental Leave: Paid leave for new parents.
- Work-Life Balance: Tuition reimbursement, wellness initiatives, and generous paid time off.
Equal Opportunity Employer. Background checks and drug screenings are required.
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