Mobile Customer Support Specialist

2 weeks ago

Harlan, Iowa, United States SCSB Full time
Job Title: Floating Customer Service Representative (CSR)

Department: Retail

Reports To: Retail Manager

FLSA Status: Non-Exempt

Prepared By: Retail Manager

SUMMARY:

Enhance and nurture banking relationships by providing exceptional service to our valued customers in a friendly, efficient, and precise manner. A solid understanding of our offerings is essential to effectively assist customers on the front line. This role also involves fostering relationships by presenting tailored product and service solutions to meet customer needs. This CSR will travel to various branches to cover staff absences.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
  • Flexibility is vital in this position. Work hours and shifts will vary based on branch location and staffing requirements. Schedules may change daily.
  • Welcome all customers in person and via phone with warmth and friendliness.
  • Perform daily teller responsibilities including but not limited to: deposits, withdrawals, balancing of the teller drawer, responding to customer inquiries, transfers, and managing safe deposit box access.
  • Guide new customers in selecting suitable products.
  • Address customer inquiries and resolve issues promptly and empathetically.
  • Cross-sell products and services to customers who have indicated a need for specific offerings.
  • Utilize computer applications such as the MS Office suite and Customer Information System.
  • Execute branch-specific daily transaction scanning, transmitting, and monitoring accurately and efficiently.
  • Foster a collaborative atmosphere by assisting colleagues to promote a positive and enjoyable work environment.
  • Participate in all required training, including product knowledge, compliance, and customer service as directed by management.
  • Engage in community events to support local welfare and create a positive image for the bank.
  • Comprehend and comply with all bank policies, procedures, laws, and regulations relevant to this role. Complete compliance training and adhere to internal processes and controls as required.
SUPERVISORY RESPONSIBILITIES

This position does not entail supervisory responsibilities.

QUALIFICATIONS

To successfully perform this job, an individual must be able to execute each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION and/or EXPERIENCE

A high school diploma or general education degree (GED); at least three months of related experience and/or training; or an equivalent combination of education and experience.

Proficiency in keyboarding and 10-key typing skills is required. Familiarity with computer and data processing is preferred, including experience with Microsoft Office applications. Strong mathematical, organizational, and professional verbal/written communication skills are essential.

LANGUAGE SKILLS

Ability to communicate professionally and clearly with the general public and colleagues. Capability to read and interpret general business publications.

MATHEMATICAL SKILLS

Ability to perform basic arithmetic operations including addition, subtraction, multiplication, and division using whole numbers, common fractions, decimals, and basic algebra.

REASONING ABILITY

Ability to solve practical problems and manage various situations. Ability to interpret a variety of instructions presented in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

A valid driver's license is required for travel to various locations, training sessions, customer meetings, and community events. Proficiency in a foreign language is advantageous but not mandatory.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, or crouch. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and depth perception.

Must be willing to travel to all locations; this staff member is a floating CSR that covers absences in our branch locations. Must be willing to work on a Saturday rotation in addition to the regular schedule.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate.

  • Mobile Customer Service Specialist

    2 weeks ago

    Harlan, Iowa, United States SCSB Full time

    Job Title: Floating Customer Service Representative (CSR) Department: Retail Reports To: Retail Manager FLSA Status: Non-Exempt Prepared By: Retail Manager SUMMARY: Enhance and cultivate banking relationships by assisting our valued customers on the front lines with a friendly, efficient, and precise approach. A solid understanding of our offerings is...

  • Licensed Medication Technician/Nursing Support Specialist

    2 weeks ago

    Harlan, Iowa, United States Elm Crest Full time

    Position OverviewJoin the Elm Crest Family as we expand our dedicated team! We are seeking a Licensed Medication Technician to provide essential support in our community.In this role, you will be responsible for administering medications as prescribed by healthcare professionals, adhering to both state regulations and organizational policies. Additionally,...

  • Healthcare Support Specialist

    2 weeks ago

    Harlan, Iowa, United States Elm Crest Full time

    Position OverviewAre you interested in starting a fulfilling career in the healthcare sector? This role offers an excellent entry point into the field.As a Patient Care Assistant at Elm Crest, you will be an integral part of our dedicated team, providing exceptional care to our residents. Your responsibilities will include assisting with daily living...

  • Technical Sales Specialist

    2 weeks ago

    Harlan, Iowa, United States Advance Services, Inc. Full time

    Technical Sales Specialist Job Overview:The Technical Sales Specialist is essential in guiding clients through intricate manufacturing and troubleshooting issues during the sales journey.Engage with current and prospective clients to assess equipment requirements and system specifications.Evaluate components to avert system breakdowns and deliver insightful...

  • Healthcare Support Specialist

    2 weeks ago

    Harlan, Iowa, United States Elm Crest Full time

    Position OverviewAre you interested in starting a fulfilling career in the healthcare sector? This role offers an excellent entry point into the industry.As a Patient Care Assistant at Elm Crest, you will become an integral part of our dedicated team, committed to providing exceptional care. Your responsibilities will include assisting with various resident...

  • Healthcare Support Specialist

    1 week ago

    Harlan, Iowa, United States Elm Crest Full time

    Position OverviewAre you eager to embark on a fulfilling career in the healthcare sector? This role is an excellent entry point into the industry.As a Patient Care Assistant at Elm Crest, you will be an integral part of our dedicated team, committed to providing exceptional care. Your responsibilities will include assisting with resident care tasks that do...

  • LPN Homecare Specialist

    4 days ago

    Harlan, Iowa, United States Maxim Healthcare Services Full time

    Job SummaryWe are seeking a skilled Licensed Practical Nurse (LPN) to provide high-quality patient care in a homecare setting. As a LPN Homecare Specialist, you will be responsible for delivering compassionate and individualized care to pediatric patients in their own homes.Key ResponsibilitiesUtilize the nursing process to assess, plan, implement, and...

  • CNC Equipment Specialist

    2 weeks ago

    Harlan, Iowa, United States Conductix Wampfler Full time

    Join Conductix-Wampfler, a premier global leader in mobile electrification, as we seek a dedicated machinist to enhance our production team. We are in search of an individual who embodies a commitment to quality and continuous improvement. In this role, you will play a vital part in daily production operations, scheduling, and the setup of both CNC and...

  • Caregiver Specialist

    4 days ago

    Harlan, Iowa, United States Sevita Full time

    About SevitaSevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. Our mission is to provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they...

  • Machinist - CNC Specialist

    3 days ago

    Harlan, Iowa, United States Conductix-Wampfler Full time

    CNC Machinist Job DescriptionConductix-Wampfler, a leading global manufacturer in the mobile electrification market, is seeking a skilled CNC Machinist to join their team. As a CNC Machinist, you will play a crucial role in assisting with daily production and scheduling, setting up and operating CNC and conventional machines, and working with various...

  • Technical Sales Specialist

    2 weeks ago

    Harlan, Iowa, United States Advance Services, Inc. Full time

    Technical Sales Specialist Job Overview:The Technical Sales Specialist is integral in guiding clients through intricate manufacturing and troubleshooting issues during the sales journey.Engage with current and prospective clients to assess equipment requirements and system specifications.Evaluate components to avert system breakdowns and deliver critical...

  • Precision Machining Specialist

    2 weeks ago

    Harlan, Iowa, United States Conductix Wampfler Full time

    Company Overview: Conductix-Wampfler is a premier global leader in the mobile electrification sector, seeking to enhance our workforce with a dedicated machinist. Position Summary: We are in search of a quality-driven individual with a commitment to continuous improvement. In this role, you will play a crucial part in daily production activities, scheduling,...

  • CNC Machinist Specialist

    2 days ago

    Harlan, Iowa, United States International Staff Consulting Full time

    Job Title: CNC Machinist SpecialistLocation: International Staff ConsultingSalary: $20-28/hourJob Summary: As a CNC Machinist Specialist at International Staff Consulting, you will play a critical role in assisting with daily production, scheduling, and setup of both CNC and conventional machines. You will have the opportunity to work with a variety of...

  • Precision Machining Specialist

    2 weeks ago

    Harlan, Iowa, United States Affinity Executive Search Full time

    Job Title: Precision Machining SpecialistLocation: Harlan, IowaSalary: $20-28/hourPosition Overview: As a Precision Machining Specialist, you will play a vital role in the manufacturing process by supporting daily operations, scheduling, and the setup of both CNC and traditional machining equipment. This position allows you to engage with a diverse range of...

  • Credentialing Specialist

    4 days ago

    Harlan, Iowa, United States Myrtue Medical Center Full time

    Job SummaryMyrtue Medical Center is seeking a highly skilled Credentialing Specialist to join our team. The successful candidate will be responsible for performing primary source verification for credentialing and re-credentialing of provider applications.Key ResponsibilitiesVerify provider credentials through primary sources, ensuring compliance with...

  • Registered Nurse

    5 days ago

    Harlan, Iowa, United States Maxim Healthcare Services Full time

    Job SummaryWe are seeking a skilled Registered Nurse to join our team as a Pediatric Home Care Specialist. As a key member of our healthcare team, you will provide high-quality patient care to pediatric patients with complex medical needs in the comfort of their own homes.ResponsibilitiesDevelop and implement individualized care plans to meet the unique...

  • Customer Success Manager

    2 weeks ago

    Harlan, Iowa, United States The Ladders Full time

    Position SummaryWe invite you to explore a career opportunity with The Ladders as a Customer Success Manager. We are in search of a committed individual to oversee designated accounts and guarantee outstanding customer support. If you thrive in fostering client relationships and addressing challenges, this position is tailored for you.Core...

  • Seed Production Specialist

    1 week ago

    Harlan, Iowa, United States REMINGTON SEEDS LLC Full time

    Job OverviewThe Seed Production Specialist plays a crucial role in the comprehensive management of seed generation processes. This position encompasses various responsibilities including seed conditioning, cleaning, grading, and maintenance tasks within the conditioning facility. Additionally, it may involve outdoor activities from spring through fall to...

  • Metal Fabrication Specialist

    2 weeks ago

    Harlan, Iowa, United States Tad PGS Full time

    We are excited to present a remarkable career opportunity for a Metal Fabrication Specialist at a prominent company in the industry. Key Responsibilities: Collaborate with the fabrication team to deliver fabricated components to assembly sections promptly. The primary focus will be on operating CNC lasers, waterjets, and brake presses, along with other...

  • Maintenance Technician

    4 days ago

    Harlan, Iowa, United States Lauridsen Group, Inc. Full time

    Job SummaryWe are seeking a highly skilled and experienced Maintenance Technician to join our team at Lauridsen Group, Inc. as an Industrial Equipment Specialist. This is a critical role that requires a strong background in industrial maintenance, equipment repair, and troubleshooting.Key ResponsibilitiesPerform routine maintenance and repairs on industrial...