Resident Services Coordinator
3 weeks ago
Job Title: Resident Services Coordinator
Location: Mission District & South Park, San Francisco, CA
Pay: $26-28 per hour
Job Summary:
The Addison Group is seeking a highly motivated and detail-oriented Resident Services Coordinator to join our team. As a key member of our community outreach team, you will be responsible for providing support, advocacy, and case management services to residents in our client's buildings in the Mission District & South Park neighborhoods of San Francisco.
Key Responsibilities:
- Provide Resident Support and Case Management:
- Offer client-centered care to residents, focusing on safety and timeliness.
- Manage case assignments, conduct intakes and assessments, and handle case closures.
- Develop individualized service plans, track residents' progress, and make adjustments as needed.
- Connect residents with essential resources such as healthcare services, job training programs, social benefits, and other supportive services.
- Coordinate Services and Programs:
- Organize educational workshops, community events, and life skills training sessions tailored to resident needs.
- Recruit and manage volunteers to support programs and services.
- Work with residents to develop leadership roles and foster a sense of community involvement.
- Schedule and oversee the use of community spaces for resident activities and events.
- Support fundraising efforts to enhance community programs and services.
- Ensure Housing Stability and Advocacy:
- Assist residents with housing retention by addressing lease violations and coordinating with property management.
- Conduct wellness checks and provide support to resolve conflicts between residents.
- Offer guidance on housing-related issues, such as lease agreements and rental obligations.
- Provide advocacy for residents to access benefits and other supportive services related to housing stability.
- Facilitate Community Engagement and Resource Access:
- Maintain relationships with government agencies, community service providers, and other organizations to expand resource access for residents.
- Inform residents of available community resources, such as public benefits, rental assistance, and social services.
- Organize community displays, distribute informational materials, and conduct outreach activities to keep residents informed.
- Administrative and Reporting Responsibilities:
- Maintain accurate and confidential records of resident interactions, case notes, and progress.
- Complete required reports, grant documentation, and other administrative tasks in a timely manner.
- Create outreach materials to promote services, programs, and events within the community.
- Ensure compliance with professional standards, program regulations, and grant requirements.
- Continuously evaluate and adjust services based on resident feedback and evolving needs.
Qualifications:
- Bachelor's degree in sociology, human services, or a related field; equivalent experience will be considered.
- Experience in case management, community services, or a related role, preferably in an affordable housing or social services setting.
- Strong understanding of community resources, public benefits, and housing stability services.
- Excellent organizational, communication, and problem-solving skills.
- Ability to work independently and collaboratively with diverse populations.
- Proficiency in Microsoft Office Suite and experience with case management software is preferred.
- Bilingual skills (Spanish/English) or (Cantonese/English) are highly desirable.
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