Support Services Resident Engagement Specialist

4 weeks ago


San Francisco, California, United States Warren Village Inc. Full time
Job Summary

We are seeking a highly skilled and compassionate Supportive Services Resident Engagement Specialist to join our team at Warren Village Inc. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to build strong relationships with residents, staff, and community partners.

The Supportive Services Resident Engagement Specialist will play a critical role in developing and implementing resident-centered programs and services that promote a positive and inclusive community environment. This includes providing front-desk coverage, case management support, and gathering resident feedback on programming.

The successful candidate will be a team player with a strong commitment to the mission and values of Warren Village Inc. They will possess a high level of emotional intelligence, with the ability to remain calm and composed in challenging situations.

Key Responsibilities
  • Front Desk Operations: Manage incoming calls, emails, and inquiries, directing them to the appropriate staff. Oversee check-in/out procedures for visitors and overnight guests. Assist visitors, clients, vendors, and delivery personnel courteously.
  • Outreach and Case Management: Assist with outreach and assessments for potential residents during pre-lease and lease-up phases. Provide case management services using trauma-sensitive coaching, a two-generation approach, and Economic Mobility Mentoring.
  • Resident Engagement: Coordinate resident classes and workshops, supervise volunteers, and promote community engagement through a monthly events calendar.
Requirements
  • High school diploma or GED.
  • Conversational and written proficiency in Spanish required.
  • Experience working with culturally diverse people.
  • Ability to work regular evening and weekend hours during the work week.
Preferred Qualifications
  • Associates degree (AA) from two-year college or technical school in Social Work, Human Services, or Education.
  • Experience providing case management, coaching, and/or resource navigation.
  • Experience in Permanent Supportive Housing, Housing-First, Harm Reduction, Trauma-Informed Care, and Motivational Interviewing.
Work Environment

The working environment is typically that of an office using a personal computer, telephone, and other equipment.

Physical Demands: Occasionally lifts and/or moves up to 25 lbs. Primarily a stationary position.

Compensation

$23.45-27.17 Yearly Salary



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