Resident Coordinator
4 weeks ago
The Resident Coordinator is responsible for the overall day-to-day operation on site and responds to program participants needs on an as needed basis. They facilitate the flow of on-site amenities like food services and ensuring each participant's essential needs are met. They also ensure participant, staff and guest safety through regular check-ins and monitoring of the site grounds and sleeping areas.
Key Responsibilities
- Direct Client Service (90%): Responsible for the care, safety and supervision of program participants and guests, perform basic safety and security checks for participants, implement and enforce HomeFirst guidelines and site rules, welcome all agency guests to the facility, check guests into and out of the facility using the Homeless Management Information System (HMIS), document all notes of services provided into HMIS within 3 business days, complete intake of potential participants including thorough and accurate VI-SPDAT assessments, work with participants to execute their personalized housing plan, provide direct guest support with developing, updating, and reassessing housing plans, make timely and appropriate decisions in emergency situations, respond to guest crises using de-escalation and Mental Health First Aid techniques as applicable, adhere to HomeFirst's service delivery practices, complete and submit Incident Reports, Behavioral Contracts, and other forms as needed, provide information, referrals, housing resources, and program support to program participants, distribute clothing, linens, toiletries, and any other items supplied by the program, restock program supplies and submit supply order request in a timely manner, provide general site set up, clean-up, reporting any maintenance or janitorial needs to the Shift Supervisor or Shelter Manager in a timely manner, conduct shelter floor, facility, and perimeter checks, assist with set-up and break-down daily and for any special events or activities, complete and file all paperwork in a timely manner, maintain professional conduct, attitude and appearance, communicate to and delegate tasks to next shift, maintain confidentiality regarding clients, personnel and other internal agency affairs, conduct business according with employee handbook, exercising judgement and serving the best interests of the agency and community, maintain compliance with agency/site policies and procedures, provide socialization skills- empathetic listening, problem solving, information and referral, mediation, crisis intervention, commit to treat each guest with respect and dignity, demonstrate conflict resolution skills.
- General (10%): Represent HomeFirst and the program appropriately to volunteers, donors, outside agencies and the public, assist with office-related tasks as needed, attend all mandatory meetings, workshops, and trainings, perform other general duties as assigned.
Requirements
- Experience supporting unhoused populations and or individuals in social services programs, lived experience or understanding of and sensitivity to the needs of the unhoused population, fluent in Microsoft Office Suite.
About HomeFirst Services of Santa Clara County
HomeFirst Services of Santa Clara County is a leading provider of housing services: prevention, outreach, shelter, interim, and permanent housing programming for individuals who are housing insecure or unhoused in the Bay Area of California. We serve more than 5,000 adults, Veterans, families, and youth each year through a continuum of care, which meets people where they are and works to support a housing plan specific to each individual.
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