Lifestyle Experience Coordinator

4 weeks ago

San Francisco, California, United States Sentral Services Full time
Job Title: Lifestyle Experience Coordinator

About Sentral Services

Sentral Services is a network of communities redefining the way people live. Our mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities.

We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life.

Our Core Values

We are service-first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth, and diversity in our workforce.

With ongoing learning & development offerings, leadership coaching, and mentorship programs, we foster an empowered environment rooted in empathy and growth.

Job Overview

The Lifestyle Experience Coordinator will be responsible for supporting the planning and execution of all member, resident, and guest experiences. This position will collaborate jointly with the Director of Lifestyle to direct the resident and guest programming, ensuring all amenity spaces are consistently set and activated.

The Lifestyle Experience Coordinator will also be responsible for fostering and maintaining relationships with preferred service providers within the local and wider community to ensure exclusive offerings are made available to residents.

Responsibilities

  1. Uphold Sentral Services' standards, best practices, policies, and procedures, and value of excellence in customer service
  2. Build the company image by cultivating relationships with influential companies and figures throughout the area
  3. Assist with oversight of the budget, procurement of supplies needed to execute activations and events, mood board creation per activation and resident event, who/what/when/where document completion, and Lifestyle folder oversight in the Google Drive
  4. Coordinate all engagement events and activities
  5. Assist in overseeing the food and beverage operations for our Members' club
  6. Coordinate onsite events and outings, and support group activities to increase Member and Resident participation
  7. Assist with amenity space reservations and 3rd-party services
  8. Conduct Facility walk-through to ensure safe and appropriate operation of equipment
  9. Synchronize Member and Resident check-ins and Reservations
  10. Assist with guest policies and liability waivers for 1st-time guests
  11. Own all lifestyle announcement creation and execution for the Sentral Life App as it relates to lifestyle programming
  12. Support the narrative around the amenity and service experience to present to potential residents, inclusive of actively participating in all weekly activations
  13. Be available consistently for all shifts on the 5th and 41st floor amenity spaces to familiarize new and existing residents with our services and their new home
  14. Effectively motivate team members on a daily basis to promote a positive and exciting work environment
  15. Prioritize and fulfill the requests of all residents and guests with great friendliness, efficiency, confidentiality, and professionalism
  16. Greet residents by their name and with a smile to make guests feel welcomed and valued
  17. Develop positive relationships with residents to create a personal and welcoming environment
  18. Provide exceptional customer service by adhering to company standards and responding promptly to all resident questions, concerns, and requests
  19. Prepare and drive various programming and partnership narratives, lessons learned, and playbooks for development projects
  20. Inspect Property routinely to ensure optimal conditions and report any repair or replacement needs to the respective Directors
  21. Perform other related duties and assignments as needed and assigned

Requirements

High school diploma or GED required

Minimum 4 years customer service experience

Minimum 4 years Food and Beverage leadership experience

Supervisory experience a plus

Wellness and Fitness experience a plus

Ability to sell/lease and drive sales without hesitation

Solid understanding of Microsoft Office (Outlook, Excel, Word)

Excellent verbal and written communication skills

Keen attention to detail with a creative problem-solving approach

Ability to work independently and as part of a team

Ability to make decisions and initiate action within established guidelines

Comfortable working under pressure, handling stressful situations, and acting decisively in an aggressive environment

Ability to work a flexible schedule, including evenings and weekends

Benefits

We offer comprehensive healthcare plans, paid time off, paid holidays, volunteer hours, a 401(k) plan with a match, and extensive learning and development opportunities to support growth.

Accommodations

If you require accommodations to the above-listed job duties or would like to request accommodations during the interview process, please indicate so on your application in the 'Accommodations' section.

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