Healthcare Staffing Operations Manager

1 week ago


Linthicum Heights, Maryland, United States University of Maryland Medical System Full time

Job Summary:

The University of Maryland Medical System seeks a skilled Clinical Account Manager to oversee the placement of staff to member organizations. This role requires strong relationship-building skills, strategic thinking, and effective communication.

Key Responsibilities:

  • Collaborate with member organizations to assess staffing needs and develop strategies to meet clinical program objectives
  • Build relationships with organizational leadership and stay informed about their culture and requirements
  • Lead efforts to enhance service quality and customer satisfaction through data-driven approaches
  • Support the implementation of electronic information management systems
  • Stay informed about external factors that may impact staffing and address related issues with staff
  • Perform other assigned duties as needed

Requirements:

  • Bachelor's degree in a relevant field required
  • 5 years of healthcare experience, including staff scheduling and deployment
  • 2 years of supervisory experience

Preferred Skills:

  • Strong proficiency in communication and collaboration
  • Ability to manage multiple priorities effectively
  • Goal-oriented and capable of driving successful projects
  • Proficient in Microsoft Office, Smart Sheets, and Kronos
  • Excellent relationship-building and customer service skills

Patient Safety and Confidentiality:

  • Report adverse events and near misses to management
  • Support the implementation of policies and standards
  • Maintain effective communication and relationships with team members
  • Identify and communicate potential risks in processes

Additional Information:

We uphold confidentiality according to EEO guidelines in all interactions and information.



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