Client Relations Coordinator

1 week ago

Neenah, Wisconsin, United States J. J. Keller Full time
Requisition #: 19081
Functional Area:Account Management; Audit/Risk/Compliance; Client Service
Employment Type:Full-Time
Work Options:In Office at Location Specified Above #LI-Onsite
Work Hours:Monday - Friday 8am - 430pm CST

Position Overview

J. J. Keller is seeking a Client Relations Coordinator. Are you enthusiastic about assisting clients in a dynamic, non-call center environment? Do you desire a diverse range of tasks in your daily routine? Would you like to be part of a company that positively impacts the lives of its clients, employees, and the community? If you answered YES to any of these questions, this opportunity may be ideal for you, and we invite you to explore it further.

As a Client Relations Coordinator, you will manage a designated account portfolio and serve as a vital link between your clients and J. J. Keller's offerings to ensure their requirements are fulfilled efficiently and effectively. With the rapid expansion of the Managed Services division, we have a proven history of associates advancing their careers within the organization. In this position, you will be responsible for:
  • Fostering relationships with your client portfolio and maintaining regular communication through phone and email.
  • Generating and formatting reports to share with your clients.
  • Collaborating with internal teams to guarantee the accuracy of your client portfolio's information and documentation.
If you wish to learn more, watch the following video to hear from our Associate Director of Client Services.

Key Responsibilities
  • Establishes and nurtures relationships with assigned clients and oversees client interactions. Acts as the primary contact between J. J. Keller and the client, which includes:
    • Maintaining open communication via phone, e-mail, fax, and correspondence
    • Informing clients about regulatory requirements, providing interpretations and best practices
    • Identifying clients' needs and determining how J. J. Keller can best address those needs
    • Investigating and resolving billing and payment discrepancies
    • Updating client-specific profile information
  • Monitors client obligations to ensure adherence to service standards; analyzes compliance trends and, if necessary, develops formal improvement initiatives.
  • Ensures that company and client-specific processes and procedures are executed accurately and promptly. Aids in the internal documentation of processes and procedures.
  • Updates and evaluates client-specific reports.
  • Maintains expertise regarding applicable local, state, and federal regulations to provide education and clarification to clients.
  • Assists with onboarding new clients, including initial assessments.
  • Safeguards the confidentiality of client information under the FCRA, HIPAA, and other regulatory frameworks. Complies with the department's data security policies concerning Personal Identification Information.
Why Choose J. J. Keller?
  • Starting wage of $24/hr.
  • Monday - Friday, with flexible working hours
  • Annual Reviews, Merit Increases & Quarterly Bonus Program
  • Medical / Dental / Vision Insurance
  • Tuition Reimbursement, eligible from your FIRST DAY
  • 401(k) with Employer Match + Annual Company-Funded Profit Sharing
  • 17 Days Paid Time Off (PTO) + 8 Paid Company Holidays + 1 Paid Floating Holiday
  • On-Site Fitness Center + Cafe + Free Wellness Clinic
About Our Corporate Headquarters

Our corporate office in Neenah, Wisconsin, offers numerous advantages, including:
  • Casual dress code every day
  • Cafe providing breakfast, lunch, and various a la carte options
  • Complimentary access to our onsite Fitness Center, Yoga Studio, and a fully paid online Fitness Subscription
  • Free access to our J. J. Keller Wellness Center, with some prescriptions available at no cost
  • Near a 1-mile walking trail surrounding the campus
  • Multiple collaboration areas
Interested in seeing more? Follow this link to explore our facility.

Qualifications

Experience/Education:
  • 3 years of overall office experience with at least 1 year of client services experience in a professional services setting.
  • Post-secondary education in a business-related field is preferred.
  • In lieu of a degree or experience, a combination of education and relevant office experience will be considered.
Other Skills/Qualifications:
  • Proficiency in MS Word with intermediate Excel skills required.
  • Strong organizational, problem-solving, communication, and critical thinking abilities.
Physical Requirements

Work is primarily conducted in a standard office environment. Duties involve the operation of personal computer equipment for extended periods. Occasional travel to offsite offices, customer locations, and/or industry training events may also be required, depending on the assignment.

We Protect People & The Businesses They RunTM

Every associate at J. J. Keller contributes to creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we foster better workplaces for individuals across North America.

J. J. Keller History: J. J. Keller & Associates, Inc. has a rich history of over 70 years in business. Click HERE to take a tour through three generations of this family-owned business - from our founding as a one-man consulting firm through decades of delivering on our purpose of protecting people and the businesses they run.

J. J. Keller Career Stories : Click HERE to hear from our associates about their experiences at J. J. Keller.

J. J. Keller Earns 7th Great Place to Work CertificationTM: Click HERE to discover what makes J. J. Keller a great workplace.

J. J. Keller Certified as a Top 100 Most Loved Workplace in America: Click HERE to learn why our associates love working at J. J. Keller.

2023 Top Company for Women to Work for in Transportation: Click HERE to find out more about this prestigious recognition.

If you experience system-related issues or need assistance with the online application, please call

Professional Referral Program: Not the right role for you, but know someone who could be a great fit? Click HERE to refer them to us through our Professional Referral Program and you will earn a cash payment if your referral is hired.

J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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