Client Relations Planning Specialist

1 week ago


Neenah, Wisconsin, United States Essity UK Limited Full time

Customer Service Planning Specialist

Essity UK Limited is currently in search of a Customer Service Planning Specialist to join our dynamic team.

About the Role

This role represents a pivotal intersection of Planning, Systems, Customer Service, and Sales. The successful candidate will oversee customer inventory management, utilizing analytics to enhance service excellence. Building and nurturing positive relationships, both internally and externally, will be essential, alongside leveraging expertise in system knowledge, data analysis, supply chain management, and customer service.

Our ideal candidate will be someone who embodies our core values, embraces challenges, innovates, experiments, and thrives in a fast-paced environment. We are continuously seeking ways to enhance our products and our professional growth. If this resonates with you, we encourage you to explore this opportunity.

Key Responsibilities

  • Manage Customer Inventories and Vendor Managed Inventory (VMI) by collaborating with customers to accurately forecast usage, optimize safety stocks, analyze trends, and ensure efficient data flow between systems.
  • Maintain Order Fulfillment tools and systems to guarantee the successful execution of customer requirements related to order entry and fulfillment.
  • Facilitate Order Entry through daily proposals, ensuring the creation, validation, and optimization of customer orders.
  • Address and resolve order-related issues that may affect service levels and customer satisfaction.
  • Continuously coordinate information flow to enhance sales forecasts through collaboration with various internal departments.
  • Lead the development and maintenance of value-added technologies that interface with Customer Service and enhance the customer experience.
  • Enhance Customer Services Digital Capabilities and drive initiatives for Digitalization, Automation, and System Optimization.
  • Build and maintain effective communication with customers, providing solutions and options for effective problem-solving and trend analysis.

Who You Are

The ideal candidate will possess a Bachelor’s degree in Business, Economics, Engineering, or a related field, along with:

  • A minimum of 4 years of experience in a Supply Chain or Planning environment.
  • Experience in at least two planning disciplines such as Demand Planning, Inventory Planning, Replenishment Planning, or Supplier Management.
  • Familiarity with SAP and Supply Planning within the Manufacturing Industry.
  • Strong account management and relationship management skills.
  • Experience in implementing supply chain systems and processes.
  • Advanced proficiency in Excel.
  • APICS certification is advantageous.

What We Offer

At Essity, we recognize that each individual's learning and professional development journey is unique. We are committed to empowering our employees to reach their full potential within a collaborative culture driven by a powerful purpose.

We foster a collaborative and inclusive culture, empowering leaders, and supporting career growth while promoting well-being and sustainable working practices. Our commitment to life-changing innovations and competitive total rewards reflects our dedication to our employees.

Essity is an equal opportunity employer, and we value diversity in our workforce. We encourage applications from all qualified individuals without regard to race, color, gender, age, religion, national origin, or any other characteristic protected by law.

Together, we are dedicated to improving lives every day.



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