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Client Support Specialist

2 months ago

Neenah, Wisconsin, United States WSI Supply Chain Solutions Full time

Are you passionate about delivering exceptional service and enjoy engaging with clients? This role offers you the chance to assist customers by providing essential information, pricing details, and resolving inquiries to foster both new and repeat business. You will also oversee accurate inventory management and maintain effective communication with both internal and external stakeholders, including billing matters. The work schedule for this position is Monday through Friday, from 8:00 AM to 4:30 PM.

KEY RESPONSIBILITIES:

  • Respond to phone inquiries in a courteous manner and ensure timely follow-up on voicemails.
  • Possess a solid understanding of various software applications, including MS Word, Excel, and Outlook.
  • Input data accurately and efficiently.
  • Comprehend company offerings and associated pricing structures.
  • Adapt to new products and services as needed by the organization and clients.
  • Utilize standard reporting procedures to deliver relevant information to customers.
  • Investigate and address all inquiries from both internal and external clients.
  • Collaborate with customers regarding any order-related questions or issues.
  • Process billing or credits promptly after thorough investigation and necessary approvals.
  • Conduct outreach calls to establish and maintain relationships with new and existing clients.
  • Assist with additional tasks as required.
ESSENTIAL QUALIFICATIONS:
  • Enjoys interacting with clients through various communication channels.
  • Exhibits strong organizational, problem-solving, multitasking, and decision-making abilities.
  • Demonstrates proficient computer skills and familiarity with MS Word, Excel, and Outlook.
  • Reliability and teamwork are essential attributes.
  • Displays a strong customer-centric approach and a sense of urgency.
  • Proficiency in multiple languages is advantageous.
PREFERRED EDUCATION AND EXPERIENCE:
  • High School diploma or equivalent.
  • 1-3 years of experience in customer service, administrative support, or data entry.
  • Experience in warehousing or inventory management is a plus.