Client Service Specialist
1 month ago
Requisition #:
19081
Functional Area:
Account Management; Audit/Risk/Compliance; Client Service
Employment Type:
Full-Time
Work Options:
In Office at Location Specified Above #LI-Onsite
Work Hours:
Monday - Friday 8am - 430pm CST
Position Summary
J. J. Keller is hiring a Client Service Specialist Are you passionate about helping clients in a non-call center type environment? Are you seeking variety in your day-to-day work? Do you want to work for a company who makes a difference in the lives of their clients, their employees, and your local community? If you answered YES to any of those questions, then this role might be a good fit for you, and we encourage you to check it out further
As a Client Service Specialist, you will have an assigned account base and will act as a liaison between your clients and J.
Given the fast growth in the Managed Services department, we've had a successful track record of seeing associates join this team and continue to grow in their careers with the company.
In this role you will be responsible for:
- Building relationships with your client base and frequently communicating with them via phone and email.
- Running and formatting reports to share with your clients.
- Collaborating with internal teams to ensure your client base's information and documentation is accurate.
loom/share/5ab f4f6a9f0db60755bebe1d
Job Responsibilities
- Establishes and maintains relationships with assigned clients and manages client relationship.
Keller and the client, to include such tasks as:
- Maintaining an open line of communication via phone, e mail, fax, and correspondence
- Educating clients on regulatory requirements, providing interpretations and best practices
- Determining clients' needs and how J.
- Researching and resolving invoice and payment issues
- Updating client specific profile information
- Monitors client responsibilities to ensure compliance with service requirements; analyzing compliance trends and if applicable, developing formal improvement programs.
- Ensures company and client specific processes and procedures are completed accurately and in a timely manner.
- Updates and analyzes client specific reports.
- Maintains expertise pertaining to applicable local, state and federal regulations in order to provide education and clarification to clients.
- Assists with the implementation of new clients, including initial audits.
- Maintains confidentiality of client information under the FCRA, HIPAA, and other regulatory entities.
Why J. J. Keller?
- Starting wage of $24/hr.
- Monday
- Friday, with the ability to flex working time
- Annual Reviews, Merit Increases & Quarterly Bonus Program
- Medical / Dental / Vision Insurance
- Tuition Reimbursement, eligible your FIRST DAY
-17 Days Paid Time Off (PTO) + 8 Paid Company Holidays + 1 Paid Floating Holiday
- On-Site Fitness Center + Cafe + Free Wellness Clinic
There's a lot to love about our home office in Neenah, Wisconsin, including:
- Jean friendly environment, every day of the week
- Cafe that offers breakfast, lunch and multiple a la carte items
- FREE access to our onsite Fitness Center, Yoga Studio and a fully paid online Fitness Subscription
- FREE access to our J.
- Near 1 mile long walking trail that wraps around the campus
- Multiple collaboration stations
Qualifications
Experience/Education:
-3 years of total office experience with 1+ year of client services experience in a professional services environment.
- Post secondary education in a business related field preferred.
- In lieu of degree or experience, would consider a combination of education and related office experience.
Other Skills/Qualifications:
- Proficiency in MS Word with intermediate Excel skills required.
- Strong organizational, problem solving, communication, and critical thinking skills.
Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to offsite offices, customer sites and/or industry and training events may also be required, depending on assignment.
We Protect People & The Businesses They RunTM
Every associate at J. J. Keller makes
a difference by creating safer, more respectful workplaces.
Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America.
JJ Keller History:
November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc. Click
HERE
to take a tour through three generations of this family-owned
business – from our founding as a one
-man consulting
firm
through decades of delivering on our purpose of protecting people and the businesses they run.
J. J. Keller Career Stories
:
Click
HERE
to hear from our associates about what they have to say about life as an associate at J. J. Keller.
J. J.
Keller Earns 7th Great Place to Work CertificationTM:
Click
HERE
to find out what makes J. J. Keller great.
J. J.
Keller Certified as a Top 100 Most Loved Workplace(R) in America:
Click
HERE
to find out why our associates LOVE working at J. J. Keller.
2023 Top Company for Women to Work for in Transportation:
Click
HERE
to learn more about this prestigious recognition.
If you experience system-related issues or need assistance with the online application, please call
Professional Referral Program:
Not the right role for you, but know someone who could be a great fit? Click
HERE
to refer them to us through our Professional Referral Program and you will earn a cash payment if your referral is hired.
J. J. Keller & Associates, Inc.is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
-
Client Support Specialist
1 day ago
Neenah, Wisconsin, United States Dayton Freight Full timePosition Overview As a Client Support Specialist, you will play a crucial role in ensuring customer satisfaction by addressing various inquiries related to freight services. Key Responsibilities Assist customers with freight pickup requests. Provide accurate rate quotes and information regarding freight charges. Manage urgent shipments and...
-
Client Relations Specialist
6 days ago
Neenah, Wisconsin, United States Ben Mayer - State Farm Agent Full timeJob OverviewPOSITION SUMMARY:As a Client Relations Specialist at Ben Mayer - State Farm Agent, you will play a pivotal role in delivering outstanding client interactions that contribute to the success of our insurance agency. Your keen attention to detail, exceptional customer service abilities, and genuine desire to assist others make you a perfect...
-
Client Relations Specialist
6 days ago
Neenah, Wisconsin, United States Ben Mayer - State Farm Agent Full timeJob OverviewBenefits:Comprehensive training and development opportunitiesROLE SUMMARY:Ben Mayer - State Farm Agent is in search of a detail-oriented and efficient professional to handle administrative responsibilities and assist insurance agents in attracting and retaining clients. As a Client Relations Specialist with our agency, your meticulous nature,...
-
Client Support Specialist
6 days ago
Neenah, Wisconsin, United States Jewelers Mutual Group Full timePosition OverviewAs a Client Support Specialist, you will engage with policyholders, potential clients, and colleagues through various communication channels. Leveraging your knowledge of insurance and jewelry, you will promote personal jewelry insurance to prospective clients and jewelers. This role involves managing both incoming and outgoing customer...
-
Client Support Specialist
1 day ago
Neenah, Wisconsin, United States Security Finance Full timeJoin Our Team as a Client Support SpecialistCompetitive Compensation Ranging from $15 to $17 Per Hour Plus Bonus Opportunities - Comprehensive Benefits PackageRequirements:Must be at least 18 years old with a High School Diploma or GED equivalent.Possession of a valid driver's license and access to a vehicle for daily work-related tasks.Previous experience...
-
Client Support Specialist
19 hours ago
Neenah, Wisconsin, United States Community First Credit Union Full timePosition OverviewAt Community First Credit Union, we strive to provide exceptional service to our members. As a Member Contact Service Specialist, you will play a vital role in ensuring our members receive the support they need.Key ResponsibilitiesEngage with members to understand their needs and provide tailored solutions.Assist in resolving inquiries and...
-
Client Service Representative
4 hours ago
Neenah, Wisconsin, United States J. J. Keller Full timeJob SummaryWe are seeking a skilled and organized individual to provide exceptional client service, communicate effectively with clients, and collaborate with internal teams to ensure client satisfaction.Key ResponsibilitiesEstablish and maintain strong relationships with assigned clientsServe as the primary interface between J. J. Keller and the...
-
Client Relations Planning Specialist
17 hours ago
Neenah, Wisconsin, United States Essity UK Limited Full timeCustomer Service Planning SpecialistEssity UK Limited is currently in search of a Customer Service Planning Specialist to join our dynamic team.About the RoleThis role represents a pivotal intersection of Planning, Systems, Customer Service, and Sales. The successful candidate will oversee customer inventory management, utilizing analytics to enhance service...
-
Client Support Specialist
6 days ago
Neenah, Wisconsin, United States WSI Supply Chain Solutions Full timeAre you passionate about delivering exceptional service and enjoy engaging with clients? This role offers you the chance to assist customers by providing essential information, pricing details, and resolving inquiries to foster both new and repeat business. You will also oversee accurate inventory management and maintain effective communication with both...
-
Client Support Specialist
6 days ago
Neenah, Wisconsin, United States WSI Supply Chain Solutions Full timeAre you passionate about delivering exceptional service and engaging with clients? This role offers you the chance to assist customers by providing them with vital information, pricing details, and resolving issues to foster both new and returning business. You will also oversee accurate inventory management and maintain effective communication with both...
-
Client Support Specialist
6 days ago
Neenah, Wisconsin, United States WSI Supply Chain Solutions Full timeAre you passionate about providing exceptional service and building relationships with clients? At WSI Supply Chain Solutions, we are looking for a dedicated individual to assist our customers with inquiries, pricing details, and problem resolution, ensuring both new and returning business. This role also involves accurate inventory oversight and effective...
-
Client Support Specialist
6 days ago
Neenah, Wisconsin, United States Jewelers Mutual Group Full timePosition OverviewAs a Customer Service Associate, you will engage with policyholders, potential clients, and colleagues through various communication channels. Your expertise in insurance and jewelry will be essential in promoting personal jewelry insurance to prospective clients and jewelers. This role encompasses both incoming and outgoing customer...
-
Client Services Administrator
6 days ago
Neenah, Wisconsin, United States Everstory Partners Full timeJob Overview Welcome to Everstory Partners At Everstory Partners, we are committed to offering support and comfort to individuals and families during challenging times. We recognize the distinct path of grief and aim to provide tailored and empathetic assistance. We perceive grief as a natural aspect of life and strive to honor the memories of those who have...
-
Client Support Specialist
6 days ago
Neenah, Wisconsin, United States Jewelers Mutual Group Full timePosition OverviewAs a Customer Care Representative, you will engage with policyholders, potential clients, and colleagues through various communication channels. Leveraging your knowledge of insurance and jewelry, you will promote personal jewelry insurance to prospective clients and jewelers. This role encompasses both incoming and outgoing customer...
-
Client Relations Policy Specialist I
6 days ago
Neenah, Wisconsin, United States Jewelers Mutual Group Full timeCustomer Care Policy Specialist I (Entry Level)Job Category: Customer CareRequisition Number: CUSTO001573Position Overview:Jewelers Mutual Group, a leader in providing insurance solutions for the jewelry sector, is seeking a Customer Care Policy Specialist I. This role is essential in delivering exceptional service to our policyholders and colleagues.Company...
-
Customer Service Inventory Specialist
6 days ago
Neenah, Wisconsin, United States Essity UK Limited Full timeCustomer Service Planning SpecialistEssity UK Limited is currently in search of a Customer Service Planning Specialist to join our dynamic team.About the RoleThis role serves as a pivotal point between Planning, Systems, Customer Service, and Sales. The successful candidate will oversee customer inventory management, utilizing analytical insights to enhance...
-
Client Support Specialist
6 days ago
Neenah, Wisconsin, United States Jewelers Mutual Group Full timeCustomer Care Representative (Hybrid Schedule)Job Category: Customer Care Requisition Number: CUSTO001595Position OverviewJewelers Mutual, the sole provider of insurance tailored specifically for the jewelry sector, is seeking a Customer Care Representative. This role offers the flexibility of a hybrid work arrangement after completing the initial training...
-
Client Support Specialist
6 days ago
Neenah, Wisconsin, United States Essity UK Limited Full timeCustomer Service RepresentativeEssity UK Limited is currently looking for a Customer Service Representative to join our dedicated Service Excellence Team.Position Overview:Oversee the complete order process from initiation to fulfillmentAddress customer queries and resolve issues effectivelyProvide timely support to customer inquiriesServe as the customer...
-
Client Support Specialist
6 days ago
Neenah, Wisconsin, United States Jewelers Mutual Group Full timeCustomer Care Representative (Hybrid Schedule)Job Category: Customer Care Requisition Number: CUSTO001595OverviewJewelers Mutual, the sole insurer dedicated to the jewelry sector, is seeking a Customer Care Representative. This position is primarily based in our Neenah, WI offices, with the opportunity for a hybrid work model following a training period and...
-
Client Support Specialist
18 hours ago
Neenah, Wisconsin, United States Jewelers Mutual Group Full timeCustomer Care Representative (Hybrid Schedule)Job Category: Customer Care Requisition Number: CUSTO001595Position OverviewJewelers Mutual, the only company dedicated exclusively to insuring the jewelry sector, is seeking a Customer Care Representative. This role is primarily based out of our Neenah, WI offices, with the opportunity for a hybrid work schedule...