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Client Relations Policy Specialist I

2 months ago

Neenah, Wisconsin, United States Jewelers Mutual Group Full time

Customer Care Policy Specialist I (Entry Level)

Job Category: Customer Care

Requisition Number: CUSTO001573

Position Overview:

Jewelers Mutual Group, a leader in providing insurance solutions for the jewelry sector, is seeking a Customer Care Policy Specialist I. This role is essential in delivering exceptional service to our policyholders and colleagues.

Company Values:

We are committed to our core principles of Agility, Accountability, and Relevancy, aiming to elevate the jewelry industry through our dedicated workforce, customer focus, and innovative technology.

Health and Safety Commitment:

In light of the ongoing pandemic, Jewelers Mutual prioritizes the health and safety of our employees. We have established a dedicated team to monitor health guidelines and ensure a safe working environment.

Office Environment:

Our corporate office is designed to foster a productive and enjoyable work atmosphere, featuring modern amenities and spaces for relaxation and collaboration.

Key Responsibilities:

  1. Deliver outstanding service to policyholders and team members by ensuring quality, precision, and promptness.
  2. Review and assess Personal Lines transactions from various sources to facilitate efficient processing.
  3. Verify the completeness of policyholder information and ensure compliance with processing criteria.
  4. Cross-check manual entries against source documents to minimize errors.
  5. Update policyholder data and insured item information accurately using various online resources.
  6. Engage with potential and existing policyholders through multiple communication channels.
  7. Maintain up-to-date knowledge of policies, procedures, and services.
  8. Demonstrate a commitment to accuracy and quality in all interactions.
  9. Adapt to changes and contribute positively to the work environment.
  10. Consistently report to work as scheduled, ensuring reliable attendance.
  11. Embody and promote our Core Values in daily activities.

Qualifications:

To succeed in this role, candidates should possess:

  • A college degree or relevant experience in customer service or insurance.
  • 1-3 years of related experience or training.
  • Knowledge of the insurance and jewelry industries through formal education or training.

Technical Skills:

Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint, is required. Candidates should also be capable of learning the Guidewire product suite and navigating multiple computer applications effectively.

Core Competencies:

Successful candidates will demonstrate strong analytical skills, attention to detail, and a commitment to continuous learning and improvement.