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Client Support Specialist

2 months ago

Neenah, Wisconsin, United States WSI Supply Chain Solutions Full time

Are you passionate about providing exceptional service and building relationships with clients? At WSI Supply Chain Solutions, we are looking for a dedicated individual to assist our customers with inquiries, pricing details, and problem resolution, ensuring both new and returning business. This role also involves accurate inventory oversight and effective communication with both internal and external stakeholders regarding billing matters.


KEY RESPONSIBILITIES:
  • Professionally handle incoming calls and respond to voicemails within a timely manner.
  • Possess a solid understanding of various software applications, including MS Word, Excel, and Outlook.
  • Input data accurately and promptly.
  • Familiarize yourself with company offerings and associated pricing structures.
  • Adapt to new products and services as required by the organization and clientele.
  • Utilize standardized reporting processes to furnish clients with necessary information.
  • Research and address inquiries from both internal and external customers.
  • Collaborate with customers to resolve order-related questions or issues.
  • Issue billing or credits accurately and promptly following thorough research and management approval.
  • Conduct outreach calls to nurture relationships with new and existing clients.
  • Assist with additional tasks as needed.

ESSENTIAL SKILLS AND QUALIFICATIONS:
  • Enjoys engaging with customers through various communication channels.
  • Exhibits strong organizational, problem-solving, multitasking, and decision-making abilities.
  • Demonstrates proficiency in computer applications, particularly MS Word, Excel, and Outlook.
  • Reliable team player with a strong commitment to customer satisfaction.
  • Exhibits a sense of urgency and exceptional customer focus.
  • Bi-lingual capabilities are advantageous.

PREFERRED EDUCATION AND EXPERIENCE:
  • High School diploma or equivalent.
  • 1-3 years of experience in customer service, administrative support, or data entry roles.
  • Experience in warehousing or inventory management is a plus.