Regional Sales Manager

1 week ago

Newport Beach, United States Hornblower Full time
About the Opportunity

The successful Account Manager will provide a variety of support to the account managers, in addition to handling the post-booking portion of the sales and ensuring continuous customer satisfaction and maximized revenues and profitability.

Key Responsibilities:
  • Meet or exceed annual personal sales goal set by the RDOS and VP of Sales
  • Develops comprehensive knowledge of customer and market needs
  • Executes the sales plan using effective sales techniques
  • Generates leads; primarily uses telemarketing and networking through current customers for lead generation but may attend trade shows and industry events
  • Converts prospects to clients; successfully conducts telephone sales calls to both new and existing customers, and uses effective closing techniques
  • Identifies customer needs and uses in-depth product knowledge to prepare winning proposals. Balances Company and customer needs to create win/win situations
  • Convincingly presents proposals over the phone and in person during site inspections and appointments
  • Successfully up-sells existing clients to higher value items
  • Handles objections and solves customer problems
  • Establish relationship with associations/business organizations (e.g. Convention & Visitors Bureau) and generate referrals
  • Ensures prompt responses to customer inquiries
  • Ensures complete and accurate product details are communicated to the operations team to ensure proper execution of product promised
  • Follows up with customer within 24 hours after the cruise to further develop the account and to:
    • Thank customers
    • Discuss other events
    • Obtain cruise feedback
    • Set up next meeting
    • Rebook for next year
    • Get referrals
  • Works with Director of Sales to resolve all customer issues
  • Uses Salesforce (CRM software) to effectively plan and manage the activities in the assigned markets and to track productivity of these sales activities
  • Uses ANCHOR (reservation software) to accurately book orders
  • Maintains proper personal organization; manages time well, sets appropriate work priorities, and maintains accurate records
  • Works with Sales Assistant to collect payments; maintains accounts receivable within aging guidelines
  • Additional job duties as assigned.
Requirements & Qualifications:
  • Minimum of 2-years total sales experience consisting of at least 1-year outbound telephone sales experience
  • Prefer bachelor's degree preferably in a discipline related to the work of the position
  • Prefer hospitality experience but not required
  • Proficient with Microsoft office products as well and CRM software.
  • Analytical skills required to identify and exploit selling opportunities
  • Sells primarily by telephone; must have excellent oral communication skills
  • Proposal writing is required, must communicate effectively in written form
  • Establish and maintain effective working relationships as required by job responsibility
  • Must have ability to persuade and influence people
  • Must have proven leadership skills
  • Must be able to listen effectively, assesses the situation, determine relevant issues, identify solutions and gain consensus.
  • Satisfactory background check

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