Night Auditor

4 weeks ago

Wilmington, North Carolina, United States TownePlace Suites Arundel Mills Full time
Job Summary

Sunday-Thursday shifts of 11pm-7am

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks.

Responsibilities
  • Qualifications:
    • At least 1 year of progressive experience in a hotel or a related field required.
    • High School diploma or equivalent required.
    • College course work in related field helpful.
    • Previous supervisory responsibility preferred.
    • Must be able to work independently and with minimal supervision.
    • Knowledge of Accounting Principles.
    • Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.
    • Must be proficient in Windows operating systems, company-approved spreadsheets, and word processing.
    • Must be able to convey information and ideas clearly.
    • Must be able to evaluate and select among alternative courses of action quickly and accurately.
    • Must work well in stressful, high-pressure situations.
    • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
    • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
    • Must be able to work with and understand financial information and data and basic arithmetic functions.
    • Must be able to work in a self-managed environment.
    • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
    • Must maintain composure and objectivity under pressure.
  • Key Responsibilities:
    • Approach all encounters with guests and associates in a friendly, service-oriented manner.
    • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling, which will vary according to the needs of the hotel.
    • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
    • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
    • Maintain a friendly and warm demeanor at all times.
    • Initiate and complete the End of Day process.
    • Run all reports as required for Food and Beverage audit.
    • Complete the Night Audit checklist for computer procedures daily.
    • Balance the day's work (i.e. movie revenue, telephone postings, valet, laundry, server's, and desk agent's paperwork, etc.).
    • Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards.
    • Maintain Front Office computer system operation according to Aimbridge Hospitality standards.
    • Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
    • Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific).
    • Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
    • Follow safety and emergency procedures according to Aimbridge Hospitality standards.
    • Maintain proper record keeping (i.e. log books, etc.) according to Aimbridge Hospitality standards.
    • Be familiar with all Aimbridge Hospitality's policies and house rules.
    • Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills.
    • Maintain radio contact with other associates during entire shift.
    • Have a working knowledge of security procedures.
    • Ensure associates are at all times attentive, friendly, helpful, and courteous to all guests, managers, and fellow associates.
    • Prepare and distribute the Daily Flash Report as needed.
    • Transfer the master or house accounts as necessary.
    • Distribute work (i.e. revenue printouts, charge and paid folios, vouchers, and checks, etc.) as directed by S.O.P.'s.
    • Train any new Night Auditors as requested by management.
    • Run morning reports according to Aimbridge Hospitality procedures.
    • Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's.
    • Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific).
    • Handle items for Lost and Found according to the standard.
    • Complete any reports as requested by management in a timely manner.
    • Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary, distribution of credit 'Watch List', and preparation of daily revenue summary).
    • As applicable to the hotel, may assist guests with food orders and serve food and beverage items to guests in a friendly, professional, and timely manner; demonstrates suggestive selling techniques and maintains a clean, organized environment for guests.
    • Attend meetings as required by management.
    • Perform any other duties as requested by the Guest Services Manager or any other member of management.

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