Hotel Night Auditor
4 weeks ago
We are seeking a detail-oriented Night Auditor to join our team at Aloft Arundel Mills BWI Airport. As a key member of our hotel operations, you will be responsible for ensuring the accuracy of financial records, providing exceptional customer service, and maintaining a positive and welcoming environment for our guests.
This is a unique opportunity to grow your skills and experience in the hospitality industry, working with a dynamic team that values customer satisfaction and attention to detail.
Key Responsibilities:
- Verify and reconcile all financial records, including room charges, cash drawer activity, and credit card transactions
- Compile and distribute daily, weekly, and monthly reports to management
- Provide exceptional customer service, responding to guest inquiries and resolving complaints in a timely and professional manner
- Work collaboratively with the front desk team to ensure seamless guest experiences
Requirements:
- Diploma or equivalent from high school required; some college desired
- Excellent communication and customer service skills
- Proficiency with computers and experience with reservation and accounting software a plus
- Previous hotel front desk, hospitality, or night audit experience preferred
About Us:
Aloft Arundel Mills BWI Airport is a modern hotel located near BWI Airport and Fort Meade. We offer a unique blend of style and comfort, with amenities such as onsite dining, live music, and a fitness center. Our team is dedicated to providing exceptional service and creating a welcoming environment for our guests.
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