Call Center Operator
2 weeks ago
About Us: Dignity Health's Pacific Central Coast Health Centers is a leading provider of healthcare services in the Central Coast region. We seek a skilled Phone Support Specialist to join our team and provide exceptional customer service to patients and staff.
Job Summary: The Phone Support Specialist will be responsible for responding to phone calls, emails, and messages in a timely and professional manner. They will also collect and update patient information, verify health plan eligibility, and schedule appointments using an electronic practice management system.
Key Responsibilities:
- Respond to phone calls, emails, and messages in a timely and professional manner.
- Collect and update patient demographics and insurance information.
- Verify health plan eligibility and schedule appointments using an electronic practice management system.
- Perform other tasks as needed to support daily clinic operations and quality patient care initiatives.
Requirements:
- 2+ years of experience in a high-volume phone customer service role or equivalent experience.
- Excellent interpersonal, organizational, and customer service skills.
- Keyboarding skills and ability to utilize computer equipment and software.
- Effective communication skills in English language (written, verbal, and in-person).
Estimated Salary: $50,000 - $70,000 per year.
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