Call Center Support Specialist

2 weeks ago


Santa Ana, California, United States Angela Scribe Full time
About Angela Scribe

We are committed to providing exceptional customer service and creating a positive experience for our customers. As a Call Center Customer Service Assistant, you will play a critical role in achieving this goal.

Job Description:

This is an exciting opportunity to join our team as a Call Center Customer Service Assistant. In this role, you will be responsible for providing support to customers via phone, email, and chat. You will also assist in resolving customer complaints and issues, and follow up on customer interactions to ensure satisfaction.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Process customer orders, requests, and returns accurately and efficiently.
  • Communicate effectively with customers to understand their needs and concerns.
  • Work collaboratively with other departments to ensure a seamless customer experience.

Requirements:

  • Bachelor's degree in Communications, Business, or related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet productivity standards.
  • Familiarity with CRM software and Microsoft Office.

Estimated Salary: $52,000 per year

Benefits: Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) plan, and paid time off.



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