Call Center Supervisor

4 days ago


Rancho Santa Margarita, California, United States Santa Margarita Plumbing & Air Inc Full time
About the Role

Santa Margarita Plumbing & Air Inc is seeking a Call Center Supervisor to oversee our dispatch operations. As a key member of our team, you will be responsible for managing emergency and non-emergency calls, ensuring prompt responses and efficient workflows.

Key Responsibilities
  • Supervise and coordinate with response units, prioritizing tasks and allocating resources effectively.
  • Monitor and maintain accurate records of calls, activities, and other relevant information.
  • Maintain a high level of productivity and efficiency, making adjustments as needed to optimize performance.
  • Ensure compliance with industry standards and company procedures.
Requirements and Qualifications
  • A high school diploma or equivalent is required.
  • Previous experience in a similar role or as a Dispatcher is necessary.
  • Strong leadership and communication skills are essential for this position.
Compensation and Benefits

The estimated salary for this position is $62,000 - $72,000 per year, based on industry standards and location. Additionally, we offer a competitive benefits package, including paid time off and opportunities for career growth.



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