Call Center Specialist

3 days ago


Rancho Santa Margarita, California, United States Santa Margarita Plumbing & Air Inc Full time
Responsibilities
  • Dispatching Services: Receive inbound emergency and non-emergency calls, transmit information to the appropriate person or department, and direct response units to the correct location.
  • Communication Skills: Use radio, phone, or computer to send crews, vehicles, or other field units to the appropriate locations, monitor the route and status of field units, and provide field units with information about orders, traffic, obstacles, and requirements.
  • Data Entry and Record Keeping: Enter data in computer systems, maintain logs and records of calls, activities, and other information, and invoicing as required.
Qualifications
  • Education: High school diploma/GED.
  • Experience: Previous experience as a Dispatcher or in a similar position.
  • Skillset: Excellent typing and data entry skills, understanding of best practices and procedures for emergency response situations, strong verbal and written communication skills, highly organized with the ability to multitask and prioritize projects, and ability to work well under pressure.


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