Senior Operations Manager
5 days ago
About WeDriveU
WeDriveU is a leader in shared mobility solutions that connect communities, campuses, and workplaces. Our company operates private shuttle and public transit systems across the U.S, serving millions of passenger journeys a year. With over 4,000 team members operating 2,300 vehicles across 46 U.S locations, we provide safe, reliable, and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Learn more about us at www.wedriveu.com.
Compensation Package
The estimated annual salary for this role is between $90,000 and $115,000. This compensation package reflects the value we place on our team members and their contributions to our success.
Job Summary
The Senior Operations Manager - Call Center will be responsible for managing the day-to-day operations of the ACCESS Service Call Center. This role requires a minimum of five years of supervisory experience in ADA paratransit or a related industry, with strong managerial and training experience. The ideal candidate will have at least three years of experience in Call Center supervision of ten or more call center agents, along with expertise in Call Center reporting and knowledge of standard call center metrics.
Key Responsibilities
- Manage the day-to-day operations of the ACCESS Service Call Center
- Supervise a team of call center agents
- Analyze call center performance data to identify areas for improvement
- Develop and implement strategies to improve call center efficiency and quality
What We Offer
We are an equal opportunity employer, committed to creating an inclusive environment for all employees. We celebrate diversity and believe that it is essential to our success.
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