HIM Call Center Specialist
2 days ago
Job Summary:
Medasource is seeking a highly skilled HIM Call Center Specialist to join our team. As a Call Center Specialist, you will be responsible for efficiently handling and transferring calls for all Hospital locations during the second shift.
Key Responsibilities:
- Handle incoming calls and transfer them to the appropriate departments or personnel.
- Answer and manage both internal and external calls for the entire health system.
- Respond promptly and professionally to emergency codes, following established protocols.
- Page physicians and medical staff as required, ensuring clear and concise communication.
- Call out emergency codes as a priority task.
- Maintain accurate call logs and records of all communications.
- Assist callers with inquiries, providing exceptional customer service at all times.
- Collaborate effectively with other departments to ensure seamless communication and coordination via the Vocera system.
Requirements:
- Previous experience in a call center or as a Medical Receptionist (preferred).
- Familiarity with Epic or other EMR systems (preferred) or any EMR exposure.
- Knowledge of emergency hospital codes and HIPAA regulations (required).
- Strong customer service skills (required).
- Proficiency in computer operations (required).
- Technologically savvy with the ability to multitask efficiently.
- Quick learner with the ability to grasp complex procedures and systems quickly.
- Ability to remain calm and composed under pressure, especially during emergencies.
- Punctuality and reliability are essential.
- Medical record experience or exposure is beneficial.
- Maintain a high level of professionalism in all interactions.
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