HIM Call Center Specialist

2 days ago


Louisville, Kentucky, United States Medasource Full time

Job Summary:

Medasource is seeking a highly skilled HIM Call Center Specialist to join our team. As a Call Center Specialist, you will be responsible for efficiently handling and transferring calls for all Hospital locations during the second shift.

Key Responsibilities:

  • Handle incoming calls and transfer them to the appropriate departments or personnel.
  • Answer and manage both internal and external calls for the entire health system.
  • Respond promptly and professionally to emergency codes, following established protocols.
  • Page physicians and medical staff as required, ensuring clear and concise communication.
  • Call out emergency codes as a priority task.
  • Maintain accurate call logs and records of all communications.
  • Assist callers with inquiries, providing exceptional customer service at all times.
  • Collaborate effectively with other departments to ensure seamless communication and coordination via the Vocera system.

Requirements:

  • Previous experience in a call center or as a Medical Receptionist (preferred).
  • Familiarity with Epic or other EMR systems (preferred) or any EMR exposure.
  • Knowledge of emergency hospital codes and HIPAA regulations (required).
  • Strong customer service skills (required).
  • Proficiency in computer operations (required).
  • Technologically savvy with the ability to multitask efficiently.
  • Quick learner with the ability to grasp complex procedures and systems quickly.
  • Ability to remain calm and composed under pressure, especially during emergencies.
  • Punctuality and reliability are essential.
  • Medical record experience or exposure is beneficial.
  • Maintain a high level of professionalism in all interactions.


  • Louisville, Kentucky, United States Galen College of Nursing Full time

    Job SummaryWe are seeking a highly skilled and experienced Call Center Supervisor to join our team at Galen College of Nursing. As a key member of our admissions operations team, you will be responsible for overseeing the daily activities of our call center, ensuring that our students receive exceptional service and support.Key ResponsibilitiesLeadership and...


  • Louisville, Kentucky, United States CornerStone Staffing Full time

    Job Summary: CornerStone Staffing is seeking a skilled Customer Service Representative to join our team as a Call Center Agent in the healthcare industry.About the Role: As a Call Center Agent, you will be responsible for handling inbound and outbound phone calls to/from patients, caregivers, and providers. You will provide exceptional customer service,...


  • Louisville, Kentucky, United States Baptist Health System KY & IN Full time

    About the RoleWe are seeking a highly skilled and compassionate Medical Call Center Representative to join our team at Baptist Health System KY & IN. As a key member of our Patient Connection Hub, you will play a vital role in providing exceptional customer service and streamlining the appointment scheduling process for our patients.Key ResponsibilitiesField...


  • Louisville, Kentucky, United States CornerStone Staffing Full time

    **Exciting Opportunity for a Pharmacy Call Center Representative**CornerStone Staffing is seeking a highly skilled and customer-focused individual to join our team as a Pharmacy Call Center Representative. As a Pharmacy Technician, you will play a critical role in providing top-notch customer service to patients, caregivers, and healthcare providers.**Key...


  • Louisville, Kentucky, United States UofL Health Full time

    Job SummaryThe Clinical Documentation Improvement Specialist will serve as a liaison between the Clinical Documentation Improvement (CDI) team, Health Information Management (HIM), and the medical staff to ensure accurate and complete documentation for coding and abstracting of clinical data. This role will facilitate the development and maintenance of...


  • Louisville, Kentucky, United States Accuity Full time

    Job TypeFull-timeOverviewThe Healthcare Revenue Cycle Specialist is tasked with daily chart completion activities, which include reviewing client EHR systems for provider clarification responses and reconciling the Accuity client base DNFB on a daily basis. This role involves managing requests and collaborating with end users such as Coders, Clinical...


  • Louisville, Kentucky, United States LifePoint Hospitals Full time

    Job SummaryWe are seeking a highly skilled and organized Transfer Center Registered Nurse RN to join our team at LifePoint Hospitals. As a Transfer Center RN, you will play a critical role in providing high-quality, prompt assistance with clinical triaging and other duties as assigned.Key ResponsibilitiesMonitor and respond to triage needs and complete...


  • Louisville, Kentucky, United States Randstad North America, Inc. Full time

    Client Support Specialist - Pharmaceutical SectorSeeking candidates with experience in Call Center operationsOpportunity to provide assistance to clients in the Pharmaceutical fieldTemporary role with the possibility of transitioning to a permanent positionThis is a remarkable opportunity to become part of a leading organization in the Pharmaceutical...


  • Louisville, Kentucky, United States Klondike Nursing and Rehabilitation Center Full time

    Geriatric Care Specialist OpportunityWe are seeking a dedicated and compassionate Geriatric Care Specialist to join our team at Klondike Nursing and Rehabilitation Center. As a key member of our care team, you will play a vital role in providing high-quality care to our residents.Responsibilities:Provide direct patient care to residents with complex medical...


  • Louisville, Kentucky, United States Kentucky Blood Center Inc Full time

    Position OverviewENHANCED STARTING COMPENSATIONBEGIN YOUR JOURNEY AS A PHLEBOTOMIST NOWThis role includes job-specific (non-certification) paid training. Opportunities for Advancement; Comprehensive Benefits $500 Sign-On Incentive (after 90 days)Location: Hillview Donor CenterRole Summary: We are looking for a Phlebotomist to support volunteer donors during...


  • Louisville, Kentucky, United States Vaco Los Angeles Full time

    Position: Customer Support Specialist at Vaco Los Angeles Experience Level: Not Specified Job Overview: At Vaco, we empower you to gain a competitive edge in your career. We specialize in connecting professionals in Accounting, Finance, IT, and Administration with opportunities for advancement. We are currently seeking a dedicated Customer Support Specialist...


  • Louisville, Kentucky, United States Vaco Los Angeles Full time

    Position: Customer Support Specialist at Vaco Los Angeles Experience Level: Not Specified Overview: At Vaco, we empower you to gain a competitive edge in your career. We specialize in connecting professionals in Accounting, Finance, IT, and Administration with exceptional job opportunities. We are currently seeking a dedicated Customer Support Specialist to...


  • Louisville, Kentucky, United States LHH Recruitment Solutions Full time

    Job OverviewClient Support SpecialistAre you passionate about assisting others and possess recent experience in a call center environment? LHH Recruitment Solutions is on the lookout for a Client Support Specialist for a contract-to-hire opportunity. This role is with a reputable and expanding pharmaceutical organization. Key Responsibilities Manage incoming...


  • Louisville, Kentucky, United States Vaco Los Angeles Full time

    Position: Customer Support Specialist at Vaco Los Angeles Experience Level: Not SpecifiedJob Overview:At Vaco, we provide you with a competitive edge in your career journey. We specialize in connecting professionals in Accounting, Finance, IT, and Administrative roles with growth opportunities. We are currently seeking a dedicated Customer Support Specialist...


  • Louisville, Kentucky, United States Norton Healthcare Full time

    Position OverviewThe Technical Support Specialist is tasked with delivering Tier 1 assistance to the internal clientele of Norton Healthcare. The role aims to achieve first contact resolution for various office application challenges, inquiries related to enterprise services, issues concerning NHC custom or business applications, and questions regarding...


  • Louisville, Kentucky, United States Equifax Inc. Full time

    Equifax is looking for a Customer Service Specialist to join our team This individual will provide world class customer support by completing telephone and written tickets regarding service support, access requests, account maintenance support, and functionality issues.This is a hybrid role based out of Louisville, KY, and pays $18 per hour. What you'll do...


  • Louisville, Kentucky, United States OPC Pest Services Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Pest Control Specialist to join our team at OPC Pest Services. As a Pest Control Specialist, you will be responsible for delivering high-quality pest management services to our residential customers.Key ResponsibilitiesDeliver pest management services in accordance with company,...


  • Louisville, Kentucky, United States Equifax Inc. Full time

    Equifax is looking for a Bilingual Customer Service Specialist to join our team This individual will provide world class customer support by completing telephone and written tickets regarding service support, access requests, account maintenance support, and functionality issues.This is a hybrid role based out of Louisville, KY, and pays $19 per hour. What...


  • Louisville, Kentucky, United States Elite Staffing Company Full time

    Client Support Specialist Job Overview: The Client Support Specialist is tasked with engaging customers and collaborating with company sales and service teams to manage a range of pre-sales and post-sales service activities. This role involves tracking the status of product returns, repairs, replacements, sales orders, and delivery timelines. Additionally,...


  • Louisville, Kentucky, United States Veteran Government Services LLC Full time

    Job OverviewVeteran Government Services LLC is seeking dedicated individuals for the role of full-time, remote Veteran Benefits Support Specialists. This position involves assisting callers with inquiries related to their TRICARE benefits.Eligibility: Candidates must be U.S. Citizens residing in specific states. Ideal applicants will possess prior experience...