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Call Center Team Lead

2 months ago

Louisville, Kentucky, United States Galen College of Nursing Full time
Job Summary

We are seeking a highly skilled and experienced Call Center Supervisor to join our team at Galen College of Nursing. As a key member of our admissions operations team, you will be responsible for overseeing the daily activities of our call center, ensuring that our students receive exceptional service and support.

Key Responsibilities
  • Leadership and Management: Lead and manage a team of Admissions Specialists, providing guidance and support to ensure they meet performance targets and provide excellent customer service.
  • Operations Management: Oversee the daily operations of the call center, including monitoring call quality, tracking performance metrics, and identifying areas for improvement.
  • Training and Development: Develop and implement training programs to enhance the skills and knowledge of call center staff, ensuring they are equipped to provide exceptional service to our students.
  • Customer Service: Provide exceptional customer service to prospective students, responding to their inquiries and concerns in a timely and professional manner.
  • Reporting and Analysis: Analyze call center performance data, identifying trends and areas for improvement, and providing recommendations to senior management.
Requirements
  • Education: Bachelor's degree in Business Management or related field.
  • Experience: Proven experience in customer service, leadership, and operations management.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office.
What We Offer

As a Call Center Supervisor at Galen College of Nursing, you will have the opportunity to work in a dynamic and supportive environment, where you can make a real difference in the lives of our students. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.