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Pharmacy Call Center Representative

2 months ago

Louisville, Kentucky, United States CornerStone Staffing Full time

Job Summary: CornerStone Staffing is seeking a skilled Customer Service Representative to join our team as a Call Center Agent in the healthcare industry.

About the Role: As a Call Center Agent, you will be responsible for handling inbound and outbound phone calls to/from patients, caregivers, and providers. You will provide exceptional customer service, accurate information, and resolve caller needs in a timely and professional manner.

Key Responsibilities:

  • Handle inbound and/or outbound phone calls to/from patients, caregivers, and providers.
  • Provide appropriate customer service and an effortless experience to the caller.
  • Process refills and schedule shipments for patients or providers.
  • Resolve the callers' needs.
  • Provide appropriate follow-up and next steps for caller.
  • Follow Cover My Meds policies and procedures.
  • Ability to work a flexible work schedule.

Requirements:

  • Previous call center experience.
  • Previous healthcare experience.
  • Excellent interpersonal communication skills.
  • Strong problem-solving skills.
  • Proficient with Microsoft Office.
  • Able to type 35 wpm or greater.