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Customer Service Specialist
3 months ago
This is a hybrid role based out of Louisville, KY, and pays $18 per hour.
What you'll do
- Responds to customer support inquiries via telephone or written format in an empathetic and Equifax values driven manner
- Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters
- Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action
- Documents customer information and recurring technical issues to support product quality programs and product development
What experience you need
- High School Diploma or equivalent
- At least 1 year of IT Help Desk or PC experience, or related knowledge
- At least 1 year of customer service experience, preferably in a call-center environment.
What could set you apart
- Associates or Bachelor's degree in Computer Science, Social Work, Communications or related field
- At least 1 year of experience documenting quality assurance processes
- At least 1 year of PC configuration and installation experience
- At least 1 year experience in a call-center setting
