Beverage Operations Supervisor

2 weeks ago


Pompano Beach, Florida, United States Seminole Gaming Full time
Position Overview

Commitment to Excellence:

At Seminole Gaming, we believe in treating every visitor as a valued Guest. Our aim is to provide an exceptional experience that reflects the pride we take in hosting individuals in our establishments.


Key Responsibilities

As a Beverage Operations Supervisor, you will play a crucial role in ensuring the smooth and effective functioning of the Beverage Department, enhancing the overall Guest experience.

Guest Service Initiatives:

  • Foster a lively and engaging atmosphere for all Guests.
  • Recognize and address the unique needs of each Guest with care and attention.
  • Communicate Guest requirements to the Supervisor for any special accommodations.
  • Show appreciation for returning Guests through personalized recognition.
  • Uphold a safe, clean, and welcoming environment for all Guests.
  • Consistently greet Guests, express gratitude for their visit, and encourage their return.
  • Maintain a polished and professional appearance at all times.
  • Stay informed about services, promotions, and events to share with Guests.
  • Address Team Member and Guest concerns promptly and professionally, ensuring satisfaction while being financially responsible.
  • Promote a positive atmosphere and public relations.
  • Regularly inspect the work environment to ensure cleanliness and safety, reporting any issues to the relevant departments.
  • Build and maintain professional relationships with vendors, Guests, and colleagues.
  • Create a workplace that is safe, friendly, and conducive to high morale and productivity.
  • Adhere to all Gaming Commission Regulations and departmental policies.
  • Commit to responsible gaming and alcohol service by reporting any concerns to management.
  • Promptly report any illegal activities or ethical violations to management or the Ethics Hotline.

Qualifications

  • A high school diploma or GED; a Bachelor’s degree in Food & Beverage Management or a related field is preferred.
  • One to two years of supervisory experience in a restaurant or lounge setting is preferred, or an equivalent combination of education and experience.
  • TIPS certification is required.
  • Basic mathematical skills, including addition, subtraction, multiplication, and division, are necessary.
  • Ability to analyze Food & Beverage data effectively.
  • Proficient in Microsoft Excel and Word.

Work Environment:

  • Exposure to casino-related environmental factors, including secondhand smoke and high noise levels.
  • Frequent standing, walking, and use of hands are required, along with the ability to communicate effectively.
  • The work environment is fast-paced, often crowded, and noisy, requiring adaptability.

Note:

The Tribal Council prioritizes Native American applicants in all employment practices. Preference is given to members of the Seminole Tribe, followed by members of other federally recognized Native American Tribes who meet job qualifications.

Final candidates will undergo a background check as part of the employment process, which may include credit checks, criminal background checks, and drug screenings.

Disclaimer: Management reserves the right to modify job responsibilities as necessary to adapt to changing circumstances.



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