Customer Account Liaison
6 days ago
Job Summary
The Customer Account Manager will serve as the primary point of contact for existing customers, collaborating with internal teams to deliver quality products on time and on budget. This role will oversee contract execution and manage customer relationships, ensuring alignment on customer pain points.
Key Responsibilities
- Act as customer advocate, communicating customer voice to key stakeholders and driving alignment on customer needs.
- Plan and lead customer on-site visits to meet company policies and regulations.
- Manage booking and revenue forecasts in line with SIOP and Pipeline reviews.
- Interface with various teams to develop marketing and sales strategy, pricing policy, and sales forecasts.
- Negotiate contracts and contract changes.
- Manage customer inquiries, providing detailed production updates, quoting, and negotiating fees, and processing customer orders in compliance with industry and customer standards.
- Develop new opportunities outside of Business Development scope of work.
- Collaborate with Business Development, Engineering, Program Management, Quality, Supply Chain, and Manufacturing teams to support addressing customer requests/needs.
- Responsible for maintaining data integrity, including order entry, promise dates for orders, change activity, quotes, forecasts, customer scorecards, etc. within internal and external systems.
- Communicate progress/status of accounts to internal and external stakeholders.
Requirements
- Bachelor's Degree in a related field (business, finance, preferred).
- One to three years of previous Inside Sales and/or Customer Service experience in a manufacturing environment preferred but not mandatory.
- Proven verbal and written communication skills to effectively communicate with a wide audience of internal and external customers.
- Experience with Epicor and/or Salesforce strongly preferred.
- Experience in the Aerospace and Defense industry a plus.
- Computer proficiency - Intermediate level in Microsoft Office.
- Commitment to work with a hands-on approach in a team atmosphere is required.
TT Electronics is an Equal Opportunities Employer
We welcome applications from everyone and are committed to equality of opportunity for all. If you'd like to discuss any reasonable adjustments to your application, please get in touch.
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