Account Manager

2 days ago


Olathe, Kansas, United States D.H. Pace Company, Inc. Full time

{"h1": "Account Manager Job Description", "p": "At D.H. Pace Company, Inc., we are seeking an experienced Account Manager to lead our National Accounts Division. As a key member of our team, you will be responsible for managing a team of Invoicing Coordinators/Invoicing Support, ensuring they meet National clients\u2019 needs, and serving as the primary face and voice to clients.", "ul": [{"li": "Provide leadership and general management of Invoicing Coordinators/Invoicing Support, including quality performance monitoring, process improvement, and employee development."}, {"li": "Develop, manage, and implement operational process and procedure improvements to decrease costs and increase profitability."}, {"li": "Collaborate with internal departments to ensure National Account Customer needs are fulfilled."}, {"li": "Conduct employee performance reviews, document performance issues, and provide necessary employee counseling with targeted improvement action plans."}, {"li": "Foster a cooperative working climate conducive to maximizing employee morale and productivity, while continuing to deliver quality customer service."}, {"li": "Monitor and review all performance metrics of team members as it relates to meeting quality standards and assuring customer Standard Level of Expectations are being met."}], "h2": "Qualifications", "ul": [{"li": "Bachelor\u2019s degree preferred or equivalent work experience."}, {"li": "2-3 years of direct management/peer management experience preferred with a minimum of 5 years of total work experience."}, {"li": "Must have proven experience in a fast-paced environment, juggling a lot of responsibility, with attention to detail and strong organizational skills."}, {"li": "Ability to hire, develop relationships, and hold employees accountable for performance objectives."}, {"li": "Previous analytical experience identifying trends in key performance indicators and recommending solutions on a national scale."}, {"li": "Proficiency in Excel, Word, and Outlook."}, {"li": "Excellent interpersonal, verbal, and written communication."}, {"li": "Advanced motivational and negotiation skills."}], "h2": "Why D.H. Pace Company, Inc.?", "p": "As a leading distribution, construction, and service organization, we offer a complete range of door and door-related products and commercial security products. With 50+ US offices in 24 states and 2023 company-wide sales of $1 billion, we are a dynamic and growing company with a rich history and a commitment to excellence. Our benefit offerings include medical, dental, and vision options, paid time off, paid holidays, floating holidays, competitive compensation, 401k retirement plan, and more."}



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