Ticketing Operations Coordinator

2 weeks ago


Chicago, Illinois, United States The Salt Shed Full time

The Box Office Coordinator at The Salt Shed plays a crucial role in supporting the Box Office Manager by handling various ticketing and administrative responsibilities. This position also involves leading the box office operations during designated hours and providing guidance to staff on event days.


ROLE OVERVIEW

  • Oversee the weekly box office operations every Friday morning, along with additional special hours for offsite ticket sales.
  • Facilitate ticket sales and upgrades for patrons.
  • Assist in managing VIP, guest, photo/press, and staff lists for artists.
  • Handle ticket purchases and distributions for sponsors, VIPs, and artist teams.
  • Manage the venue's inbox and respond to guest inquiries via phone or email.
  • Address guest questions and assist with lost items, directions, and information about upcoming events.
  • Resolve guest concerns with exceptional customer service.
  • Maintain an organized and efficient box office environment.
  • Support the creation and management of Salt Shed shows and upsells available on Ticketmaster.
  • Lead box office staff on event days as assigned.
  • Organize artist VIP, guest, photo/press, and staff lists, ensuring proper event credentials are provided.
  • Actively monitor ticket inventory.
  • Provide excellent customer service by addressing guest inquiries via phone and email, while ensuring the venue office is well-stocked.
  • Organize lost and found items at the venue.
  • Process employee ticket requests.
  • Assist the Box Office Manager and General Manager with general office management tasks.
  • Perform additional administrative duties or projects as directed by the Box Office Manager.

This position requires a commitment of 30+ hours per week, with a compensation range of $20-22 per hour.

Required Skills

  • Availability to work 30+ hours per week, including regular office hours and concert events as needed.
  • Prior experience in a customer-facing or ticketing role is essential.
  • Familiarity with Ticketmaster is highly preferred.
  • Strong interpersonal communication and teamwork skills.
  • Respect for diverse cultures, music, and art forms.
  • Previous supervisory experience is advantageous.
  • Experience managing ancillary products such as upsells and premium hospitality offerings is a plus.
  • Keen attention to detail and the ability to perform under pressure to meet tight deadlines.
  • Proficient in communicating with staff, guests, and VIPs, providing excellent customer service across all levels of operations.
  • Ability to stand for extended periods and work in a dynamic indoor and outdoor environment.

For more information about The Salt Shed, please visit our website.



  • Chicago, Illinois, United States teamworkonline Full time

    Job TitleTicketing Operations CoordinatorAbout the Role:A rewarding opportunity is available as a Ticketing Operations Coordinator within the Revenue department. In this role, you will collaborate with the Director of Ticket Operations to provide essential support to the Ticket Sales and Service team at our vibrant office located in the United Center.Key...


  • Chicago, Illinois, United States teamworkonline Full time

    Reports To: Senior Manager of Ticket Sales Expectations: The Chicago Red Stars are looking for a Manager of Ticket Operations to oversee all aspects of ticket services, including revenue management and inventory control. You will serve as a crucial liaison between the Ticket Sales and Service Teams, stadium staff, and all Chicago Red Stars associates, and...


  • Chicago, Illinois, United States teamworkonline Full time

    CHICAGO SKY-WNBASKY Ticket Operations InternshipThe Chicago Sky is seeking excited, outgoing, and dedicated candidates that are able to work individually or in a team environment. Knowledge of the Archtics ticketing system is a plus, but not required. Training will be provided upon acceptance into the program. Note: While this position gives you invaluable...


  • Chicago, Illinois, United States AEG Full time

    Reports To: Senior Manager of Ticket SalesOverview:The Chicago Red Stars are seeking a Ticket Operations Supervisor to manage all facets of ticketing services, including revenue oversight and inventory management. This role is essential in facilitating communication between the Ticket Sales and Service Teams, stadium personnel, and all Chicago Red Stars...


  • Chicago, Illinois, United States The Salt Shed Full time

    The Box Office Coordinator at The Salt Shed plays a crucial role in supporting the Box Office Manager by executing various ticketing and administrative responsibilities. This position also involves leading the open box office hours and providing guidance to staff during events. ROLE OVERVIEW Oversee the weekly open box office hours every Friday morning,...


  • Chicago, Illinois, United States The Salt Shed Full time

    The Box Office Coordinator at The Salt Shed plays a vital role in supporting the Box Office Manager by executing various ticketing and administrative responsibilities. This position also involves leading the box office operations during open hours and providing guidance to staff on event days. ROLE OVERVIEW Manage the weekly open box office hours every...


  • Chicago, Illinois, United States The Salt Shed Full time

    The Box Office Coordinator at The Salt Shed plays a crucial role in supporting the Box Office Manager by executing various ticketing and administrative responsibilities. This position also involves leading the open box office hours and providing guidance to staff during events. ROLE OVERVIEW Manage the weekly open box office hours, including special pop-up...


  • Chicago, Illinois, United States RRP - Marketing Coordinator Full time

    Job Title: Marketing CoordinatorLocation: Chicago, IL (Hybrid)Reports To: Director of MarketingGeneral Overview: The Marketing Coordinator will play a crucial role in executing all marketing-related functions for Sunda and Blueprint Underground Cocktail Club. Reporting to the Director of Marketing, this role will encompass a wide range of responsibilities,...


  • Chicago, Illinois, United States Prairieland FS Inc Full time

    POSITION SUMMARYUnder the guidance of the Location Manager, the role involves the delivery of products, communication of sales opportunities, custom application of fertilizers, crop protection agents, or agricultural lime, field inspections, and equipment maintenance or repairs as necessary. This position plays a crucial role in the formulation and execution...


  • Chicago, Illinois, United States UPshow Full time

    Position Overview:UPshow is in search of a detail-oriented and proactive individual to deliver exceptional service to our clientele. As a Client Operations Coordinator, your role will encompass both fulfillment and support operations.This involves managing account setups and the distribution of hardware/software, as well as addressing issues throughout the...


  • Chicago, Illinois, United States The Salt Shed Full time

    The Box Office Coordinator at The Salt Shed plays a crucial role in supporting the Box Office Manager by executing various ticketing and administrative responsibilities. This position also involves leading the open box office hours on Fridays and providing staff guidance during events. ROLE OVERVIEW Oversee the weekly open box office hours every Friday...


  • Chicago, Illinois, United States City Winery Chicago Full time

    Job DescriptionAbout UsCity Winery Chicago is a dynamic and unique workplace where wine, food, and live entertainment come together to create an unforgettable experience. As a leading provider of live performances, delectable cuisine, and award-winning wines, we are committed to delivering exceptional experiences to our guests. Our philosophy of hospitality...


  • Chicago, Illinois, United States Digital Direction Full time

    Job DescriptionWelcome to Digital Direction, your trusted partner for Managed Telecom Solutions. We are dedicated to assisting Chief Information Officers (CIOs), IT Directors, and IT departments in managing their telecommunications through our Managed Telecom Solutions team. Our Managed Telecom Solution (MTS) enables us to efficiently manage corporate...


  • Chicago, Illinois, United States Chicago Symphony Orchestra Full time

    Position Overview: The Financial Operations Manager will oversee the comprehensive management of deposits and the entire receivables domain, including Fixed Assets. This role involves capturing all revenue streams, reconciling Development Reports with the general ledger, and managing accounting processes related to ticketing and revenue recording.Key...


  • Chicago, Illinois, United States Cook County Government Full time

    Job SummarySupport the efficient management of all Department/Bureau operations by participating in the preparation and implementation of relevant policies and procedures. Ensure compliance with all statutory and strategic mandates pertaining to the Department/Bureau. Perform basic and routine work assignments and consult other staff for more complex issues....


  • Chicago, Illinois, United States Cargolux Full time

    Job Title: Ground Operations CoordinatorAbout Cargolux:Cargolux is a premier air freight service provider dedicated to excellence and teamwork. We are currently seeking a Ground Operations Coordinator to enhance our operational efficiency and ensure seamless logistics management.Position Overview:The Ground Operations Coordinator will be responsible for...

  • Booking Coordinator

    2 months ago


    Chicago, Illinois, United States teamworkonline Full time

    OverviewWe are seeking a pro-active and professional Booking Coordinator to join our Entertainment Team The Booking Coordinator is a multi-faceted role focusing on the management of contracts and administrative support for the team. Strong attention to detail and basic accounting principles required. The Booking Coordinator will report to the Booking Manager...


  • Chicago, Illinois, United States John H. Stroger Junior Hospital of Cook County Full time

    Job Description**Job Summary:**We are seeking an experienced Operating Room Coordinator to join our team at John H. Stroger Junior Hospital of Cook County. The successful candidate will be responsible for managing and supervising the Operating Room (OR) and staffing requirements.Key Responsibilities:OR Management: Oversee the daily operations of the OR,...


  • Chicago, Illinois, United States Creative Alignments Full time

    About the RoleWe are seeking a highly skilled Logistics Coordinator to join our team at Creative Alignments. As a Logistics Coordinator, you will play a critical role in ensuring the smooth operation of our supply chain, from order management to freight coordination and inventory control.Key ResponsibilitiesOrder Management: Receive, review, and process...


  • Chicago, Illinois, United States #TeamGoHealth Full time

    Company Overview: GoHealth stands as a premier health insurance marketplace and a digital health entity focused on Medicare. Our highly skilled licensed insurance agents provide tailored, multi-tiered guidance to Medicare consumers, assisting them in navigating their enrollment journeys and empowering them to select the most suitable plans and carriers for...