Ticket Sales and Customer Support Coordinator

1 week ago


Chicago, Illinois, United States The Salt Shed Full time

The Box Office Coordinator at The Salt Shed plays a crucial role in supporting the Box Office Manager by executing various ticketing and administrative responsibilities. This position also involves leading the open box office hours and providing guidance to staff during events.


ROLE OVERVIEW

  • Oversee the weekly open box office hours every Friday morning, along with additional special hours for offsite ticket sales.
  • Facilitate ticket sales and upgrades for patrons.
  • Assist in the management of artist VIP, guest, photo/press, and staff lists.
  • Handle ticket purchases and distributions for sponsors, VIPs, and artist teams.
  • Manage the venue's inbox and respond to guest inquiries via phone or email.
  • Address guest questions and assist with lost and found items, wayfinding, event information, and more.
  • Resolve guest issues with outstanding customer service.
  • Maintain an organized and efficient box office environment.
  • Support the creation and management of Salt Shed shows and upsells available on Ticketmaster.
  • Lead staff in box office operations on event days as designated.
  • Organize artist VIP, guest, photo/press, and staff lists, ensuring accurate event credentials are provided.
  • Actively monitor all ticket inventory.
  • Provide excellent customer service by answering guest inquiries via phone and email, while keeping the venue office stocked with necessary supplies.
  • Organize lost & found items for the venue.
  • Process employee ticket requests.
  • Assist the Box Office Manager and General Manager with general office management tasks.
  • Perform additional administrative duties or projects as assigned by the Box Office Manager.

This position requires a commitment of 30+ hours per week, with compensation ranging from $20 to $22 per hour.

Required Skills

  • Availability to work 30+ hours per week, including regular office hours and events as needed.
  • Previous experience in a customer-facing or ticketing role is essential.
  • Familiarity with Ticketmaster is highly preferred.
  • Strong interpersonal communication and teamwork skills.
  • Respect for diverse cultures, music, and art forms.
  • Prior experience in a supervisory capacity is advantageous.
  • Experience managing ancillary products such as upsells and premium hospitality offerings is a plus.
  • Exceptional attention to detail and the ability to work under pressure to meet tight deadlines.
  • Proven experience in communicating effectively with staff, guests, and VIPs, while delivering excellent customer service across all levels of operations.
  • The role requires the ability to stand for extended periods and work in a loud indoor and outdoor environment.

For more information about The Salt Shed, please visit our website.



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