Training Coordinator

3 days ago

San Francisco, California, United States Willow Tree Recruiting Full time
Training Coordinator

Are you a seasoned restaurant professional looking to take your career to the next level? We're seeking a highly motivated and experienced Training Coordinator to join our team at Willow Tree Recruiting.

About the Role

As a Training Coordinator, you will be responsible for overseeing the new store opening process, managing our Certified Trainer and Certified Training Store Programs, and acting as a Subject Matter Expert for all restaurant operations. You will also maintain and update training materials, assist with new manager and career path training programs, and provide operational support to District Managers.

Responsibilities
  • Oversee the new store opening process from pre-planning to post-opening
  • Manage the Certified Trainer and Certified Training Store Programs
  • Act as a Subject Matter Expert for all restaurant operations, including prep, cooking, food safety, shift management, guest experience, and POS systems
  • Maintain and update training materials for all store operations
  • Assist with the New Manager and Career Path Training Programs
  • Support company rollouts of new products, limited-time offers (LTOs), and service enhancements
  • Provide operational support to District Managers through auditing of line checks, prep lists, and order guides, and analyzing health inspections to ensure compliance and quality
  • Conduct re-certifications and quality assessments for restaurant leadership teams
  • Collaborate with GM's to identify improvement areas, and develop actionable solutions
Requirements
  • 3+ years of experience as a Quick Serve Restaurant Manager, General Manager, or equivalent, with proven experience in training others
  • High School Diploma required; Associate's degree or higher preferred
  • Bilingual English/Spanish required
  • Strong understanding of Food Safety Management and operations
  • Competency in Google Suite, Microsoft Office, and specialized systems such as LMS, ATS, and CRM is highly desirable
  • Understanding of instructional design and adult learning theory is a plus
  • Public speaking and facilitation skills, with the ability to lead training sessions for diverse audiences
  • Must be able to travel and stay away from home for up to 3 weeks at a time
  • Must possess a valid driver's license, proof of insurance, and have reliable access to a vehicle for regular regional travel
  • Ability to work independently and flexibly, including nights, weekends, and holidays
What We Offer
  • Promote from within and strong focus on training
  • Competitive salary and bonus potential
  • Medical, Dental and Vision insurance
  • Generous tuition reimbursement and language learning support
  • Paid Vacation
  • Free meals

We are an equal opportunity employer and welcome applications from diverse candidates. If you're passionate about training and development, and have a strong background in restaurant operations, we encourage you to apply for this exciting opportunity.

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