Training Program Coordinator

1 week ago


San Francisco, California, United States Starbird Chicken Full time
About the Role

We are seeking a highly skilled and experienced Training Program Coordinator to join our team at Starbird Chicken. As a key member of our Training and Development department, you will play a critical role in implementing, assessing, and reporting on all store hourly employee training and development programs.

Key Responsibilities
  • Support the new store opening process from pre-planning stages through post-opening support period
  • Manage the Certified Trainer Program to ensure consistency and quality in training delivery
  • Assist in maintaining up-to-date training materials for all store operations
  • Serve as a Subject Matter Expert (SME) for operational procedures, including food safety guidelines, shift management, and guest experience
  • Support the Certified Training Store Program to drive excellence in training delivery
  • Assist with company-wide rollouts of new product and service launches
  • Provide regular feedback on training effectiveness and make recommendations for improvement
  • Assist with New Manager Training Program and Career Path Program
Requirements
  • English/Spanish bilingual required
  • High School Diploma; Associates degree or higher desirable
  • At least 3 years of experience as a Quick Serve Restaurant Manager, General Manager, or equivalent
  • Strong understanding of Food Safety Management
  • Proven experience as a trainer or operations manager responsible for training others
  • Ability to work a variety of scheduled hours, including nights, weekends, and holidays
  • Competent with Google Suite and Microsoft Office applications
  • Comfort and competence with specialized computer-based applications and systems
Competencies
  • Dealing with ambiguity
  • Interpersonal savvy
  • Motivating others
  • Planning and organizational skills
  • Presentation skills
  • Priority setting
  • Problem solving
  • Analytical skills
  • Process management
  • Time management
  • Written communication
  • Self-Starter
  • Sense of Urgency
  • Excellent verbal communication
  • Resourcefulness

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