Retail Operations Manager

1 week ago


Chandler, Arizona, United States Coyotes Ice 2, LLC Full time
Job Overview

We are looking for a motivated and skilled Retail Operations Manager with a strong background in ice sports to take charge of our retail operations. The successful candidate will be responsible for delivering exceptional customer service, maximizing sales efficiency, managing stock levels, and inspiring team members.

Key Responsibilities:
  • Customer Service Excellence: Ensure a clean, inviting shop environment and maintain operational efficiency to enhance the guest experience.
  • Staff Management: Recruit, schedule, and oversee staff performance, providing guidance and discipline as necessary.
  • Training and Development: Equip retail associates with the necessary skills, including product knowledge and customer engagement techniques.
  • Inventory Management: Conduct regular inventory assessments, manage vendor invoices, and ensure accurate sales reporting.
  • Stock Control: Effectively manage stock levels and implement creative strategies to sell older inventory.
  • Product Knowledge: Stay informed about hockey and figure skating equipment, including sizing and basic repairs.
  • Team Coordination: Delegate tasks among sales associates to ensure smooth store operations.
  • Safety Compliance: Uphold safety and security protocols in alignment with company standards.
  • Budget Management: Develop and propose fiscal budgets in a timely manner.
  • Cost Control: Manage controllable expenses to maintain profitability.
  • Special Projects: Undertake additional responsibilities as assigned by senior management.
Qualifications:

Physical Requirements: Ability to stand for long periods and perform physical tasks such as walking, bending, and lifting up to 50 lbs. Must be able to work in a moderately loud environment.

Education: A High School Diploma or GED is required; a college degree is preferred.

Experience: Previous experience in customer service or retail is essential, along with knowledge of accounting principles and inventory management. Familiarity with ice hockey and figure skating is a plus.

Skills: Strong leadership qualities, problem-solving abilities, and excellent communication skills are essential. Must be able to work well under pressure and maintain a positive attitude.

This description is intended to provide a general overview of the position and is not an exhaustive list of all responsibilities and requirements.



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